New Bilt DWO-5 Helmet
Provide compatibility to Widows and smartphone apps.
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So I have the Same Problem Kevin H is having. My system is Windows 10 64K. And it does not open the USB port to talk to the Helmet. What's up with this?
Also, when trying to Pair the DWO-5 to my Bike, the pins don't match. How can I change the Pinto pair the helmet to my bike?
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I am having the same problem Kevin H had. My computer doesn't recognize the device and I do not have a MAC to use, only a PC Windows 10 64bit.
How can I resolve this?
I would like to pair my DWO-5 with my phone but nothing is working. I thought a driver/firmware update was in order since I haven't updated it since I purchased it.
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In case anyone else sees this post the fix is to disable Driver Signature Enforcement. I got a helmet yesterday and had this same problem. Disabled that and it worked after that. Here is a link for how to do it or just google it yourself.
***Disclaimer*** Cyclegear, Sena nor I are to be held responsible for any changes you make to your system. Make these changes at your own risk.
https://www.thewindowsclub.com/disable-driver-signature-enforcement-windows/
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NEW CYCLE GEAR BLUETOOTH DEVICE MANAGER software v1.3 is available, https://oem.sena.com/cyclegear/ it worked fine for me... did not find any newer firmware available from server for my Bilt Modular Full Face Techno
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I had the same issue of the device being unrecognizable. In Device Manager it had the Bilt DWO with yellow exclamation point.
I looked at the USB cable that came with the helmet and it said USB 2. I looked at Device Manager and laptop only has USB 3.
I then tried using my old desktop with has USB 2 and it worked as expected. No errors in device manager or the CycleGear updating app
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https://community.sena.com/hc/en-us/community/posts/115000032426/comments/360010581191
When setting up my cousins helmet after she gave up I found that when it says the device is not found I needed to Hold the center button continually to get it to recognize the device and to get the update installed. This was frustrating but it did accomplish the goal
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