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sena 50c - sena voice commands not working

sena 50c - sena voice commands.
Not recognising anything.
Microphone working (teste via camera recording).
I have factory reset, fault reset, rolled back/forward firmware, tried both mics (both work with camera etc), trawled forums (tried see nah instead of sena etc. etc.) Nothing works.
Anything else I have missed or worth a try?
Its going to be sent back I think as it was the hands free voice commands that drew me to it. Thanks all.

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