support / failed after one week
An available agent will be with you shortly ?
one hour later .... not.
One helmet dramatically overheated 130F+ whilst charging.
then completely unresponsive , just like support.
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Offizieller Kommentar
Hey Tom,
I apologize for the inconvenience you've experienced. I understand how things can sometimes escalate and become frustrating.
If you already have a support ticket with us, please provide me with the ticket number so that I can prioritize your case and assist you as quickly as possible.
Rest assured, I'd like to resolve this matter promptly.
On a side note, submitting a ticket usually leads to faster responses. However, I understand the need for immediate answers through chat, and I apologize for any delays in our response times.
a ticket can be submitted here:
https://www.sena.com/us-en/support/submit-ticket
if anyone else is experiencing the same issue please also submit a ticket and let me know the ticket number here, you can mention me via Alex - Sena Support
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HA ! two year warranty, what a joke.
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I'm trying to not overheat as well.
Amazon should't sell Sena product.
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I had a disappointing experience with this company's customer support. The wait time was much longer than promised, and when I finally did get through, the representative was unresponsive and unhelpful. To make matters worse, one of the products I purchased overheated dramatically while charging and is now completely unresponsive. I hope the company can improve its support and product quality in the bubble shooter.
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In the most recent iteration of Arceus X Download, it will have the capability to run numerous PC scripts, a functionality that is absent in the current version.
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I am also facing similar issues and I don't now how to resolve this arceus issue
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with appropriate documentation [ invoice and serial numbers ] EXCELENT SUPPORT was ultimately provide.
I believe we got couple of bad apples and the lates work fine and hold a charge like never before.
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