SC2 Charging issues

Kommentare

17 Kommentare

  • Offizieller Kommentar
    Alex - Sena Support
    Alex - Sena Support

    Hi Vince LaRocca

    Does the battery reach full charge when the light turns off?

    In essence, the device incorporates a smart charging feature that is found in certain devices such as newer iPhones and laptops. This feature prevents overcharging by automatically ceasing the charging process when the battery reaches 100%. By avoiding overcharging, the device aims to prolong the battery's lifespan.

    Overcharging, which occurs when a device remains connected to the charger even when the battery is at 100%, is a primary cause of reduced battery life in many mobile devices.

  • Martin Strauss
    Martin Strauss

    It is a really good question. I´d love this function. 

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  • Vince LaRocca
    Vince LaRocca

    Hey Alex, not sure if you understand what I’m asking. As the battery runs low I can’t hook up an external battery (like a power bank) to the unit. When I do that the unit shuts off. I can’t charge and use it at the same time like my 50C or 50S

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  • Alex - Sena Support
    Alex - Sena Support

    Vince LaRocca

    Ah, I see now. I apologize for any confusion caused by my previous response. To clarify, I misunderstood your concern initially. You are referring to the battery discharging once disconnected, rather than not charging up to 100%.

    I've created a ticket for you.

    We will continue our communication through the ticketing system to discuss the next steps and work towards a resolution.

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  • Vince LaRocca
    Vince LaRocca

    No still wrong…LOL. If I’m on the bike using the headset for 6+ hours in mesh the battery gets low.~20%. I can’t charge the battery and continue using it at the same time. The minute I hook up the cable to charge it as I’m riding the unit shuts off. I get the “goodbye” voice and its off. Is there any way to charge the unit and continue to use it at the same time

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  • Alex - Sena Support
    Alex - Sena Support

    oh LOL

    yeah uhhh, let's try using the power bank while the device is already at 100% charge and see if you can replicate the same issue.

    I'll test on my end with our own power bank we make. 

    i emailed you a ticket, so if anything just update me there vs here if you can. 

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  • julian bilics
    julian bilics

    Sid this get resolved? Id like to know the answer

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  • Vince LaRocca
    Vince LaRocca

    Oh course it didn’t get resolved. It’s a design flaw

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  • julian bilics
    julian bilics

    Are they fixing it?

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  • Vince LaRocca
    Vince LaRocca

    Nope…thats the way it’s designed for “safety”

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  • julian bilics
    julian bilics

    Well that a load of bollox!! There still making the other with battery pass through!!!

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  • Vince LaRocca
    Vince LaRocca

    I know. It’s a garbage response.

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  • julian bilics
    julian bilics

    I’ve resubmitted the question about battery pass through lets see what answers i get!

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  • Kerri vans
    Kerri vans

    @basket random It's possible that the SC2 has a power management feature that automatically turns the device off when being charged to prevent overheating or other problems.

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  • Robert
    Robert

    This is absolutely ridiculous! I've been able to charge all of my previous Sena units while riding but after a year of complaining and talking to everyone I can get to listen I have finally broke down and purchased a second unit so I can continue my day connected. PITA to have to stop and change out the unit but better than nothing!

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  • julian bilics
    julian bilics

    I won’t be buying anymore sena products, my battery discharges even when not in use, my 20 i can leave for months and its still charged! And thats 5 plus years old, if i could get my money back I would, and every time i see some wanting one these I advise don’t because of the battery issues

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  • Zoya Shah
    Zoya Shah

    Experiencing charging issues with SC2 devices can disrupt productivity and connectivity. Troubleshoot by ensuring proper cable connections and trying different power sources. Check for debris or damage in the charging port and clean it carefully if necessary. If the problem persists, attempt a soft reset or update the device's firmware. To aid users and promote brand reliability, consider distributing trolley coin tokens featuring QR codes linked to troubleshooting guides or customer support channels. These tokens provide a practical solution for everyday needs while offering convenient access to assistance, reinforcing your brand's commitment to customer satisfaction and support.

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