Device Manager 2.0.3
OS X Maverick 10.9.3
Sena 20S
Hi,
I have a macbook pro and I can't connect my Sena 20S with the device manager. "Failed to recognize device... Cannot open USB 1 N
I tried with my Imac and it's the same problem
Is there a problem with Maverick?
There will be a new release of the device manager that will ID the 20S devices - hopefully in the next couple of days or so. Thanks for your patience.
I am having this same problem with my 20S using Device manager 2.0.5 on OS X 10.9.4.
I am also having this problem. 20S, device manager 2.0.5 on OS X 10.6.8.
I am having this same issue
I am also having this issue. New units, Yosemite 10.10.1.
Had this issue on one of a dual pack 20S. (iMac running Yosemite). Called Sena and got through with a Sena Tech. After 5 minutes of testing found the one unit that would not firmware contact / upgrade was defective. Unit replaced and now update and new unit works great.
same issues with mac 10.6.8 it worked the once on initial set up and now will no longer connect
Sena SMH10R cannot connect to either my iMac or my MacBook Pro. I get "Failed to recognize device. Cannot open USB [1][N]" every time.
Any help from Sena support would be welcome.
Same here. 20S recently purchased in Mar'16 and can't get the Sena Bluetooth Device Manager v2.9 to recognise the device on Macbook. Have El Capitan installed.
Please open a ticket with our Technical Support department for assistance with having your product recognized by the Sena Device Manager.
Here are some tips you can use. I have done this on a macbook pro w/ yosemite, previously with maverick.
1. Uninstall the sena device manager
2. Create a new user account in your mac and give it "admin" rights and password.
3. Reboot your mac and login using the new account, download and install the sena device manager to that new user account.
4. If you have a 20S do not power on this device. If you have SMH10R/10/5 model, you need to power on this device, during the recognition. (read and follow the instructions on the screen).
note: use the USB cord that came with your device.
you can also try to attempt this on a windows pc if one is available.
there are several videos on youtube on how this is done.
VOILA!!! and it worked bjj.
Can't express my gratitude for your gracious and timely tips which saved me a lot of trouble, expense, delays, and frustration with this brand.
Five on five from my end to this solution which worked for me right first time.
Hello,
Here are some tips you can use. I have done this on a macbook pro w/ yosemite, previously with maverick.
1. Uninstall the sena device manager
2. Create a new user account in your mac and give it "admin" rights and password.
3. Reboot your mac and login using the new account, download and install the sena device manager to that new user account.
4. If you have a 20S do not power on this device. If you have SMH10R/10/5 model, you need to power on this device, during the recognition. (read and follow the instructions on the screen).
note: use the USB cord that came with your device.
you can also try to attempt this on a windows pc if one is available.
there are several videos on youtube on how this is done.
