Will the 20s latch design flaw be fixed, or recalled?
Took my 20s right out of the box and attached it to my helmet. The unit was loose when attached to the base so the speakers would go in and out. Then the unit could be easily slid off without using the release button. Is this going to be fixed by Sena? Is there going to be a recall? I sold my smh10 for this unit. I got the dual pack and saw both units have the same problem. Switched the units with the bases and same thing. The unit would easily fall off during a ride. Plus it wouldn't even work anyway since the unit is loose and the speakers go in and out. Doesn't seem right for $500!!!!
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Barry, if you have squeezed together the main unit of the 20S and the clamp kit firmly but did not hear a click sound to confirm that the main unit is securely attached then please contact our Technical Support department for warranty service. The information for contacting Technical Support can be found at the top here: http://support.senabluetooth.com/home
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Recently installed my Sena 20s onto the helmet. It clicks in but doesn't relay anything from the FM or the iphone. It does so, if if press the unit down onto the fixture on the helmet. It appears there is some sort of a lose contact. DO you have any suggestions? Am I missing something?
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@Siddharth Karanth: Please contact our Technical Support department regarding your issue and provide them with as much detail as possible. http://support.senabluetooth.com/home
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I purchased a pair from Revzilla in February -- those units have this problem. Neither radio will fit into one of the helmet brackets, and don't like being fit into the other one. Trying to latch one radio caused the outer case to separate from the radio base, and that radio failed during a ride Saturday.
Now that the weather has cleared, this is a serious bummer.
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Well I went to work about a month ago and the unit that clicks in on my girlfriend's helment fell off and I have been given the run around by sena. Not happy with them not owning up to a design flaw and not replacing the unit. Still waiting on them to talk to someone in upper management.... If this can't be replaced by them, I will never purchase another product from them ever again.
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