Make it possible to connect to Cardo Scala Rider headsets
We have several Cardo Scala Rider devices in our group (like Q2 and G4), and it would be THE selling argument for a Sena to be able to connect to devices from other brands.
I know that this is not as easy as it sounds, but it would be the killer. :)
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It would be outstanding if the competing companies could establish a basic communication standard so each manufacturer could concentrate on features, ease of use, and durability to attract customers. With the several standards, one currently has to choose what their riding buddies happen to have (whether they like it or not). I hope Sena stands in a leadership position on this.
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Ninety days ago we were told that this functionality was "in test" and would be applied in "future firmware". I know how product testing goes and that most likely this has to get FCC certification but ninety days? Well, I hope we hear something soon. Riding season is in full swing.
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Any word on this? Surely Sena would only benefit from this as a feature, why would anyone buy anything different?
Also if you are getting close to this as a breakthrough, please add it to the SMH-10R firmware as well!
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Any word on this yet?
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So we have all been making encouraging remarks for over a year now, patiently hoping Sena will respond or surprise us with a solution. But one has to wonder, is this something they really want to solve, or after careful consideration has the accounting department of Sena come to the conclusion that opening up to other brands will not increase purchases of the Sena products, but perhaps allow consumers to purchase other brands. I hope I am wrong in this, but if I am wrong why has Sena not given us a single update in 16 months. (their last response was 5/10/2012) and if you re-read their last response "Thank you for your suggestion. We will do the possibility of connecting SMH10 with the Cardo headset. We will keep you informed later." it is starting to sound like a response from a company that is unsure where they want to go with it. Don't get me wrong, I own a pair of SMH10s and I have converted one fellow rider to the SMH10; still working on the other friends...But wait, is that exactly what Sena is hoping for???
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I think one thing that is forgotten in the process of compatibility between various models, is that it requires a dance partner, or in the case of all of these different brands, multiple partners. Sena can say they want to investigate compatibility between multiple brands, but if Scala, Blue Ant, Interphone, Blinc, etc. aren't willing to play as well, I believe it's a no go. Takes two to tango.
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It's a shame. One of my HOG chapter groups has 40 Road Captains. There is talk about going Bluetooth instead of CB for leader to tail gunner communications. CB stinks, with it's interference, bad audio quality, simplex operation, etc.). They'd make the switch in a New York second if the two major brands were compatible. I hope they're working on it. So many of my friends have Scala; and since I can't hear them, they talk about me when I'm on rides with 'em. (Just kidding)
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Sena
Sena TechnologiesRiders, we are testing to intercom with other brands currently, and this function will be applied on future SMH10 firmware.
Thank you for your patients.
April 08, 2013 19:32_______________________________Hey Sena Support - this comment of yours was about 4 months ago - we haven't heard a word from you since, and we've all been asking for info pretty regularly.
Please focus on better customer communications - that actually really matters - no one likes being left in the dark.If this feature (or any other feature actively being discussed by your customers) is not ready yet, just tell us it's not ready. If it's not possible then simply tell us it's not possible so we can stop waiting and wondering about it. If it's coming in two weeks, tell us you have it in a functional state and we'll definitely see it - you just can't give an exact date for the next firmware, etc...
But whatever you do, don't just ignore us for months and months on end - as a customer, that just plain sucks.0 -
Sena has to understand that we buy the sena brand for it's quality and it has to be compatible with others. it is like when you buy a television, you buy it becoause you like it but all the brands can see the same chanels. regards.
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Francisco, unfortunately the television analogy is really not a very good one. These are not televisions. They do require pairing with individual headsets that you allow to be paired, and use a challenge/response system to make sure that your communications are not received by everyone with a headset.
Devices can be built using universally accepted standards for communications, but they don't have to be, and none of the intercom manufacturers currently do, for the intercom functions. As I mentioned above, it requires 2 to Tango, just to get 2 brands to work with each other. More dance partners for every brand to work together.
Sena can say they want their headset to work with every other brand, but it's not just that simple. Scala, Chatterbox, BlueAnt, Interphone, Blinc, etc. also have to make their headsets compatible with Sena.
How many of the people getting on Sena about interoperability have also contacted Scala Scala, Chatterbox, BlueAnt, Interphone, Blinc, etc., and have also gotten on them about producing headsets compatible with Scala?
Can anyone name another brand of bluetooth headset that is compatible with every other brand? Scala? No, Chatterbox? No, BlueAnt? No, Interphone? No, Blinc? No
Others have to step up and play as well, before interoperability between brands becomes a reality. Call or write to them all, maybe they will eventually get it.
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thanks for the answer. i like Sena because its quality, so the conectivity will be a plus, i will stay with sena.
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Sena, Are you able to provide an estimate as to when this firmware update will be available? At the moment, I cannot talk to my best friend while riding because he has Scala headsets. I'd rather not sell mine and buy a set of those.
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bumping this 'planned' feature as well -- To me this would be a top selling point for Sena over all the competition. Given it is now 2013, it doesn't make sense that a comms unit from one company can't connect to that of another, considering Bluetooth is used in all cases. Also as others have said, it would be nice to hear from Sena if this is still planned, on hold for some reason, or simply not possible. Also, given Sena releasing beta firmware, if part of this issue is testing, I'm virtually 100% sure should a beta (or alpha) copy be released, the community is more than willing to test it. I know in the groups I ride with, individuals either have a Sena SMH10 like me, a Cardo Scala Q2, or Cardo Scala G4. 0 -
I totally support this idea!!
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Very disappointing that SENA has not been able to deliver on what we were led to believe was going to happen -- in a reasonable time frame. Tech Support's level of credibility has diminished greatly in my eyes.
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Could be worse. Cardo has left it's users hanging for more than a year. People with iPhones can't hang up on calls without turning the cardo system off completely.
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Sena, if you think this is possible let us know and if not let us know in order to have an answers. there is nothing wrong saying what can and cant be done. thanks.
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The issue seriously delayed
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I think this would help Sena more than hurt. I have tried Sena and Scala and the jog dial is a simplistic design that gives it the edge. So I think if Sena continues to make simple and innovative products it will keep them ahead of the competition. I am keeping one Scala in case I ride with someone that uses Scala. Otherwise, if Sena paired with Scala I would sell the Scala and buy another Sena.
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I bought Sena dual smh10 units. Very happy with them. My wife doesn't like helmet music so that wasn't a problem. I upgraded her helmet to the Bell Mag9 Sena and imagine my surprise when the headset wouldn't fit! I now have to buy another clamp set which is purchased from Bell to allow the Sena to fit. Nobody told me about that.
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I had the Scala G9 headsets along with the SM10 Bluetooth module on my bike. It doesn't work and Scala engineering bluntly told me that their focus is only on helmet to helmet communication. I fought mine for 6 months before the dealer swapped the Scala units out for the Sena headsets and I haven't looked back. Volume level is too low even with the boost on the SM10. Also connectivity between the SM10 and the Scala is inconsistent. You may have to cycle each 4 or 5 times. Don't even get me started on the intercom function on the Scala. You could not pay me to take a Scala unit ever again. 0 -
Scala head of engineering told me directly they had no intention of working with any Bluetooth module other than the one BMW installs on their bike at the factory. Screw Scala. They wasted 6 weeks of my life I will never see again. 0 -
For whatever it's worth,
At the Progressive motorcycle show today in Dallas, the Scala representative told me that Sena will be compatible very soon. He thought that maybe even by the first of the year. Now, remember . . . he's not a Sena rep, so he may not know any more than we know. But apparently, the word is out to Scala that the compatibility is coming.
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I just bought a Sena set at the UK Bike show yesterday. The rep there had just been to the dealer conference and confirmed they were working on the compatibility with other BT headsets. Availability is looking at next year via a firmware upgrade...
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Just wondering if there are any updates on this -- Last update I heard was back in late Nov/Dec when it was announced this should be coming by the new year. Given it is almost March, I'm wondering if this is still in the pipeline or not (although I notice the S20 does list universal intercom on its specs, so I'm still hopeful this trickles down to the other/existing models as well).
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Sena announced this capability late last year as Universal Intercom™ and that it would be a feature on all of their devices; including current (software upgradable) devices. So, they are now publicly branding the capability and we'll see it .....sometime.
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It looks like this is finally becoming a reality with V5.0 firmware upgrade for the Sena SMH10. You can download the UserGuide for V5.0 and see that on page 33 (Section 17) it talks about "Universal Intercom". I really like the way they integrated this from reading the instructions. They did a great job and let's hope it works as good as it sounds. - http://senabluetooth.com/wp-content/uploads/2014/02/UsersGuide_Sena_SMH10-v5.01.pdf
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I actually just checked the downloads and as of yesterday, the V5.0 software is out there for the SMH10 - http://senabluetooth.com/software/smh10-firmware-5-0/
Change made from version 4.3 to 5.0
- Universal IntercomTM
- Advanced Noise ControlTM
- Sidetone
- Ultra HD Voice RecordingTM for PRISM and Bluetooth Audio Pack
- Minor bug fixes in intercom volume
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I've been under the assumption that firmware for SMH-10 and the 10R were the same, that the difference is the form factor. I'm really anxious to upgrade to V5.0. But can I use the new V5.0 firmware that came out yesterday or do I have to wait for 10R-specific update.
Universal Intercom and Sidetone are extremely important to me.
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Ken, I don't know if truly anyone could answer that except a Sena engineer that is familiar with the hardware. Even if they are functionally similar, slight differences in hardware or specs between the 2 units could mean that a firmware update for the SMH10 might "brick" the SMH10R.
If they were the same, it wouldn't make sense why Sena wouldn't release both firmware updates at the same time? My best guess is there's enough slight differences to warrant a different Firmware update for the SMH10R.
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