sena 10c evo

david reeve

22. September 2024 12:46

Hi.

I've had my Sena 10c evo for a few years and I've just updated to v1.7, now I can't speak to anyone when they call, I can hear them, but they can't hear me.

Anyone have any idea's? 

0

• 

  Support Agent MB

  25. September 2024 10:08

  If you are experiencing audio transmission issues with your Sena 10C Evo where you can hear others but they can't hear you, here are several potential causes and solutions to resolve the problem:

  1. Microphone Not Properly Connected

  • Issue: The microphone may not be connected securely or correctly.
  • Solution:
    • Ensure that the microphone is securely plugged into the 10C Evo unit.
    • Make sure the microphone is positioned properly inside the helmet, close to your mouth.
    • Check if the microphone cable is damaged or loose. If it’s damaged, you may need a replacement.

  2. Microphone Muted

  • Issue: The microphone might be muted accidentally.
  • Solution:
    • Check whether you accidentally muted the microphone.
    • To unmute, press and hold the Phone Button for 1 second. You should hear a prompt indicating whether the microphone is muted or unmuted.

  3. Firmware Issue (which you have tried so skip this step)

  • Issue: Outdated firmware could cause issues with the microphone's functionality.
  • Solution:
    • Update the firmware of the Sena 10C Evo using the Sena Device Manager on your computer or the Sena Utility App on your phone.
    • After updating, test the microphone again.

  4. Intercom or Phone Mode Issue

  • Issue: There may be an issue with the mode you are using (Intercom vs. Phone mode).
  • Solution:
    • Make sure you are in the correct communication mode. Double-check if you're using Intercom Mode or Phone Mode, as the audio transmission might behave differently based on the mode.
    • Test the microphone in both Intercom and Phone mode to determine if the issue persists in both.

  5. Microphone Settings in the App

  • Issue: The microphone sensitivity might be too low or the settings may not be optimized.
  • Solution:
    • Open the Sena Utility App and check the microphone sensitivity and related settings under the device configuration options. Try increasing the microphone sensitivity to ensure your voice is being picked up clearly.

  6. Bluetooth Interference or Conflicts

  • Issue: Interference from other Bluetooth devices or settings may be affecting the audio transmission.
  • Solution:
    • Turn off any other Bluetooth devices in the area or disconnect them from the 10C Evo to see if they are causing interference.
    • Restart your Sena 10C Evo and re-pair it with your intercom or phone.

  7. Pairing Issue

  • Issue: There may be an issue with the pairing between the devices (especially if using Intercom).
  • Solution:
    • Delete the current pairing and re-pair the devices. To reset the pairing:
      • Turn off the device.
      • Press and hold the Center Button and the Phone Button at the same time for 10 seconds until the red LED flashes rapidly.
      • Re-pair the device and test the microphone.

  8. Damaged Microphone

  • Issue: The microphone may be physically damaged or faulty.
  • Solution:
    • If possible, try using another compatible microphone with your Sena 10C Evo to see if the issue persists.
    • If the microphone itself is damaged, you might need to replace it.

  9. Noise Control Settings

  • Issue: Noise control or advanced audio features might be interfering with microphone functionality.
  • Solution:
    • Try turning off the Advanced Noise Control feature via the Sena Utility App or through the device settings and check if that resolves the issue.
    • Some settings like VOX or noise control could prevent your voice from being transmitted clearly.

  10. Faulty Unit

  • Issue: In rare cases, the Sena 10C Evo unit itself could be faulty.
  • Solution:
    • If none of the above steps work, it could be a hardware issue with the unit itself. In this case, contacting Sena customer support for troubleshooting or repair might be necessary.

  By following these steps, you should be able to identify and resolve the audio transmission issues with your Sena 10C Evo. Let me know how it goes or if you need further assistance!

  0

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.