Stryker software/hardware

Rob Jourdain

21. Oktober 2024 12:42

Does anyone have a link to older software. I bought a Stryker that was working until I updated as it asked me to. Now the voice prompts are gone and it keeps connecting and disconnecting from the phone app, but will play music from phone and talk to other units.

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  Support Agent MB

  22. November 2024 09:59

  Thank you for reaching out about the issues you're experiencing with your Sena Stryker after the firmware update. I’m sorry to hear about the difficulties, and I’m here to assist you in resolving them.

  Firmware Downgrade Information:

  Sena does provide firmware downgrade options in certain cases, but we need to confirm your current firmware version before proceeding. This helps us identify the best steps and the appropriate firmware file for your device.

  Steps to Check Firmware Version:

  1. Open the Sena Device Manager on your computer.
  2. Connect your Stryker using the supplied USB cable.
  3. Once connected, check the firmware version displayed in the Device Manager.

  If you confirm the firmware version, we can guide you on how to download and install an older version if available.

  Additional Troubleshooting Tips:

  In the meantime, here are some steps to address the connection and voice prompt issues:

  1. Reset the Device:

     • Perform a factory reset and/or a hard reset (refer to the Stryker user manual for instructions).
     • Re-pair the Stryker with your phone after resetting.

  2. Reinstall the Sena Utility App:

     • Delete and reinstall the app on your smartphone to ensure no corrupted data is affecting the connection.

  3. Voice Prompt Settings:

     • Check in the Device Manager that the voice prompts are enabled.

  Follow-Up Questions:

  To help us provide the most accurate guidance, could you confirm:

  1. The current firmware version installed on your Stryker.
  2. The make and model of your smartphone, as compatibility issues might play a role.
  3. Whether you’ve noticed the disconnection issue occurring in specific environments or consistently everywhere.

  Once we have these details, we can provide instructions for the firmware downgrade (if applicable) and ensure your Stryker is functioning as expected.

  Looking forward to your response!

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