Wave intercom audio problem

Lang

19. Februar 2025 18:56 Bearbeitet

Hi

 

The other person's voice doesn't come through the Sena(via bluetooth) on Wave Intercom.
The app sound (eg. joined [someone]) is audible.

When I switch to the phone speaker, everything works well.

Is there a solution for this?

I think it might be an Android problem.(Samsung Galaxy S25 / AOS15)

 

Thx

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• Offizieller Kommentar

  

  Alex - Sena Support

  21. Februar 2025 21:49

  Hello,

  Which device are you using with Wave Intercom? Can you test your Sena device without Wave, using Bluetooth intercom or Mesh intercom, to see if the mic works in either of those modes?

  This will help determine if the Wave app is not routing the audio input correctly.

  For further assistance, please reach out to our support team here:
  https://www.sena.com/en-us/support/ticket/
• 

  Lang

  21. Februar 2025 22:24

  Hi.

  
  This is not a microphone issue.

  Sound's not output via Bluetooth in the Wave Intercom app.

  Every bluetooth devices too. 

  (SENA 60s 50 30k 20s and airpod, etc)

  That's only an issue with the latest Galaxy models(Samsung Galaxy S25, Android OS 15)
  It works fine on iPhones and older Android models.

  I think it's an Android issue with the app.
  I hope it gets fixed.

   

  Of course, all other intercoms work normally.

   

   

  And you know that,

  Your ticket page has problem, too.

  I can't enter my email address and phone number.

  The fields keep giving "This field is not in a valid format."

   

   

  Thanks.

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• 

  robertkehl

  3. März 2025 19:27

  I would like to add that I’m having the same issue with the android phone not hearing me talk but I can hear him clearly. I’m using my iPhone 12 w. Srl3 with my friends latest and android phone and his new 50c. We originally had problems with Mesh too until we figured out the 50c was not Mesh 3.0 compatible. Only Mesh 2.0 so far.

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