SF-4 not answering my phone when connect to 2 other SF-4's

Kym Moulds

21. April 2025 01:59

Subject: Issue with SF-4 Not Answering Phone When Connected in Group Intercom Mode

Hello all

I operate a trike tour business and currently use Sena SF-4 units for intercom communication between myself and two passengers. Recently, I’ve encountered an issue where my SF-4 unit no longer answers incoming phone calls when connected in a group intercom configuration with the other two SF-4 units.

The headset does confirm “Phone Connected” when powered on, indicating that the Bluetooth pairing with my phone is successful. Also when I use the SF-4 on its own (not connected to the other SF-4 units) it will answer incoming phone calls. However, once the group intercom is active between the three units, incoming calls do not come through.

I have already raised this matter with my local Sena agent, but unfortunately, they were unable to provide a solution. Could you please advise on any possible troubleshooting steps or firmware updates that may resolve this issue?

Thank you in advance for your assistance.

Kind regards,
Kym Moulds
Trike Trips

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  Sena Marketing

  21. April 2025 18:12

  Hi Kym. When you start a three-way, Group Intercom, your phone is automatically being disconnected from the SF4 to support the intercom connections with other riders as mentioned here in the User's Guide.

  

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