mesh problem st1 and 50r
I had spider st1 and 50r after the update mesh connection lost. both device software are updated and after that mesh connectivity gone. we open devices and activate mesh but can not talk at open mesh channel 1 or 2, when we try to group the devices they do not recognize each other... anyone has this kind of issue and any suggestion to get over this
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Offizieller Kommentar
Thank you for reaching out.
Based on what you described, it sounds like the issue may be related to Mesh compatibility. If both devices are not using Mesh 3.0, they will not be able to communicate properly.
Please make sure both the Spider ST1 and the 50R are fully updated to the latest firmware versions. If one device does not support Mesh 3.0, the device that has Mesh 3.0 enabled will need to switch back to Mesh 2.0 to establish a proper connection.
You can usually find the option to switch between Mesh 3.0 and Mesh 2.0 in the device’s settings menu or through the mobile app.
If you need help walking through this process, feel free to let us know. We are happy to assist!
Thank you,
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