I’m posting here to document my experience and continue to seek resolution. I purchased a Sena Phantom helmet that developed a confirmed hardware defect within the first two weeks of ownership. I followed Sena’s warranty process exactly and worked in coordination with the authorized dealer. Sena approved a warranty replacement over 30 days ago. A replacement order and RMA have since been created, but the helmet has not yet shipped. No tracking number or ship date has been provided, and requests for a clear shipping timeline and whether the order will be prioritized have not been answered. The dealer has been responsive and professional throughout. The remaining issue is fulfillment and communication after approval. I’m hoping this can be resolved promptly and that clearer expectations can be provided once a replacement is approved.