60s not charging

Derrick Gonzales

2. März 2026 19:11

Saturday used 60s on a ride...no problems. Plugged it in when I got home to charge it for the next day, and after several hours noticed the charge light was still red. Turned on 60s and connected to phone only to find it was at 1% charge. Been trying since then to get it to charge. Using different USB-C cords (including the one it came with) and plugging in to different outlets, etc. No luck. Tried a factory reset, but no change. Still showing 1% and will not charge.

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  Support Agent LK

  3. März 2026 15:02

  Hi Derrick,

  Have you tried a fault reset as well?  It's separate from a factory reset, designed to clear out hardware errors.

  

  If that doesn't correct it, submit a ticket with tech support, and they'll work with you on it:

  https://www.sena.com/en-us/support/ticket/

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  Derrick Gonzales

  3. März 2026 21:24 Bearbeitet

  Unfortunately, it did not since I have to unplug the device. As soon as I unplugged, it shuts down. I submitted a support ticket. Thanks.

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