John T.

1. Community
2. General Discussion
3. Battery drains when unit is turned off

Hey Keith - I just checked my Sena 20S accessories that came with the dual set, but there is no wall charger (only the USB cord and a cigarette lighter plug). Am I missing something? Did your packa...

1. Community
2. General Discussion
3. Battery drains when unit is turned off

Interesting thought, Keith. I agree - the inconsistency is what's so frustrating about this situation. One week the unit holds its charge after several days of no usage, while the next week it's em...

1. Community
2. General Discussion
3. Battery drains when unit is turned off

I received a 20S replacement main module today (March 15). Hoping this unit will hold its battery charge.

1. Community
2. General Discussion
3. Battery drains when unit is turned off

UPDATE: I filed my request for a warranty replacement on Feb 23. Six days later, on Feb 29, I was contacted by Sena and received an RMA number. Today I mailed my defective 20S to their San Jose off...

1. Community
2. General Discussion
3. Battery drains when unit is turned off

Thanks Keith. It’s now been a whole week since I requested a warranty return through their online warranty request form, and still dead silence from Sena. I have purchased 4 Sena’s thus far, two SM...

1. Community
2. General Discussion
3. Battery drains when unit is turned off

So it's been 3 days since I asked for a warranty replacement, and nobody from Sena has gotten back to me. No reply, no instructions where to send the unit, nothing. Is this normal?

1. Community
2. General Discussion
3. Battery drains when unit is turned off

Hi Keith, yes - a warranty return is the idea, which I have been dreading because it'll mean being without a communicator for however long it'll take to receive the replacement. My biggest hangup i...

1. Community
2. General Discussion
3. Battery drains when unit is turned off

I give up. After charging the Sena for 10 hours, and leaving it turned off over night, it showed only 3 red flashes the next morning. I am returning my unit.

1. Community
2. General Discussion
3. Battery drains when unit is turned off

After charging an empty 20S for about 15 minutes (the time it took for the charging LED to switch from red to blue and giving 4 red flashes indicating a full charge) the Sena played music (BT conne...

1. Community
2. General Discussion
3. Battery drains when unit is turned off

And one final update for today: I just got back from the motorcycle show, and plugged the completely empty 20S into my PC for charging. After about 15 (?) minutes the charge port LED went from red ...