
Luca C Rattazzi
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I emailed support. It took a bit, so be patient. But they got it done.
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My experience was the same as Brian’s. Sena replaced mine, even though I could not find proof of purchase. Now it works perfectly.
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I am having this exact problem. It's like a circular process, where I tells me to power off the 50S and connect it, but when I do, it won't see it.