Support Agent LK

1. Community
2. General Discussion
3. M1 Evo Music & Intercom Together

If that's a feature you'd like to see restored, best way to go about it is submit a feature request! https://community.sena.com/hc/en-us/community/topics/200653446-Feature-Requests-and-Suggestions

1. Community
2. General Discussion
3. M1 Evo Music & Intercom Together

Hi there! The current lineup of Sena bike helmets don't have audio multitasking, unfortunately.  The feature had to be removed, since bicycle helmets are open face and the mic is exposed to the air...

1. Community
2. Tips & Troubleshooting
3. Using Mesh & Music not working together

Hi Craig, You aren't doing anything wrong.  Much as I hate to say it, the current lineup of Sena bicycle helmets do not support audio multitasking.  They did in the past, but the feature was remove...

1. Community
2. Feature Requests and Suggestions
3. Better MESH functionality

Some Sena devices do have a feature called "Mesh Reach Out" that is designed exactly for that purpose.  For example, the Sena 50S and 60S models both have it. However....Harley-Davidson headsets fe...

1. Community
2. Tips & Troubleshooting
3. 60s not charging

Hi Derrick, Have you tried a fault reset as well?  It's separate from a factory reset, designed to clear out hardware errors. If that doesn't correct it, submit a ticket with tech support, and the...

1. Community
2. Tips & Troubleshooting
3. Problems with HJC 21B

I completely understand.  And Sena does handle tech support for the device.  The tricky part is, we don't control the software or firmware.  So if there is a software/firmware issue, HJC are the on...

1. Community
2. Tips & Troubleshooting
3. Problems with HJC 21B

Hi Bruno, Really sorry to hear you're having trouble with the device.  I can completely understand your frustration, but the problem is that Sena isn't the one who built or control firmware updates...

1. Community
2. Feature Requests and Suggestions
3. Outrush 2 incompatibility with Harley WHIM

Hi Vaughn, Sorry to hear the dealer gave you bad information.  Best thing to do would be take it back to them and get a helmet you know is compatible with it, and test it out immediately! Unfortuna...

1. Community
2. Tips & Troubleshooting
3. 72% Update Freeze Sena 30K

Sena also has an app specifically for the 30K.  Give that a try, and if you run into any trouble, open a ticket with tech support! 30K Updater

1. Community
2. General Discussion
3. Device Manager not running in Windows 11

Hi Rusty, Have you contacted Sena support to see if they can assist you? https://www.sena.com/en-us/support/ticket/