Christophe Larrosa

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3. 20S does not lock onto its base

Well, there's not much you can do except applying a good amount of force and hoping it does not break... And then you will have to basically leave it in place for fear of breaking it the next time ...

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2. Tips & Troubleshooting
3. 20S does not lock onto its base

You would think that Sena would have communicated on this thread to  let us know of the redesign...

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2. Tips & Troubleshooting
3. 20S does not lock onto its base

The problem is with the locking mechanism in general and, from what I can gather on this thread, manifest itself in different ways. The mechanism is poorly designed and also poorly manufactured (to...

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3. 20S does not lock onto its base

Don't hold back Mike, tell us exactly how you feel... :-)I totally understand your frustration. In my experience it took Sena several days to respond to the ticket but once they did the communicati...

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3. 20S does not lock onto its base

Great! Just received the replacement... I sent back the whole Dual Kit and what I got back was the same box, the contents of which were stripped of both clamps and main units. Alongside was 1 unit ...

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3. 20S does not lock onto its base

Ha ha ha... Sorry, I'm just laughing at the pic, because mine was even worse as I had a green rubber band looped in there instead of your rather tidy zip tie.I totally understand your disappointmen...

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3. 20S does not lock onto its base

Well, I actually discovered this morning that the unit I manage to lock onto its base (and that I vowed to never touch again) is actually broken. One of the anchor points at the front is broken, so...

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3. 20S does not lock onto its base

Yeah, it was the same for me, it was 4 or 5 working days until they finally got back to me for the first time. After that communication was better, they usually got back to me the next day.

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2. Tips & Troubleshooting
3. 20S does not lock onto its base

I see that I'm not the only one with this issue! Matthias, did the new unit resolve the issue? Sena has offered me to replace the unit, but I'm hesitant since they also acknowledged me that it is a...

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2. Tips & Troubleshooting
3. 20S does not lock onto its base

Thanks for the feedback. Unfortunately mine just won't click into place no matter how hard I press down (although I do not want to press so hard as to break the base, given the bad experience with ...