Christophe Larrosa
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Neueste Aktivität von Christophe Larrosa-
The problem is with the locking mechanism in general and, from what I can gather on this thread, manifest itself in different ways. The mechanism is poorly designed and also poorly manufactured (to...
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Don't hold back Mike, tell us exactly how you feel... :-)I totally understand your frustration. In my experience it took Sena several days to respond to the ticket but once they did the communicati...
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Thanks for the feedback. Unfortunately mine just won't click into place no matter how hard I press down (although I do not want to press so hard as to break the base, given the bad experience with ...
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I see that I'm not the only one with this issue! Matthias, did the new unit resolve the issue? Sena has offered me to replace the unit, but I'm hesitant since they also acknowledged me that it is a...
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Yeah, it was the same for me, it was 4 or 5 working days until they finally got back to me for the first time. After that communication was better, they usually got back to me the next day.
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Yes! Exactly, it looks like there was some kind of production fiddling around that exact area. I think it's an issue of manufacturing tolerances and a 1/4 of mm probably makes all the difference. I...
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So it appears that there are 2 different issues, both related to a poor locking mechanism design and/or manufacturing. My issue, the one described at the start of this thread, is that the unit won'...
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It's such a shame really. I would really like the 20S to work! But I'm really leaning towards a straight return as opposed to an exchange, as there is obviously an issue with the design/quality/man...
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Ha ha ha... And I have looped a rubber band around mine to make sure it does not open in 2 and stays in place. Still... unacceptable on such a product.
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Alright, I have opted for an exchange. I'm giving the 20S another chance, especially in view of the 2-year warranty, as mentioned above by another poster, and also because the response from Sena ha...