Smokey

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3. 20S does not lock onto its base

They are sending me a new replacement clamp, just cleared customs yesterday so should have it shortly, Hopefully it will not fail as the last one did, overall they were pretty good and the main pro...

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3. 20S does not lock onto its base

In addition to my last, I also explained that unless they have reworked the clamp and made it stronger to eliminate the breakage, then sending a replacement unit will do nothing to rectify the prob...

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2. Tips & Troubleshooting
3. 20S does not lock onto its base

Well they offered to ship me a replacement main unit and clamp, the only caveat was that shipping to them of their defective part, was at my expense, I told them no, I will wait for the clamp to be...

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2. Tips & Troubleshooting
3. 20S does not lock onto its base

Been two weeks since my RMA was submitted and still nada

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3. 20S does not lock onto its base

Still waiting on my replacement, Sena customer service leaves a lot to be desired, if they are being delayed then they should at least give customers a regular update.

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3. 20S does not lock onto its base

I also highly recommended they look at making that piece out of aluminum, as they will just experience the same problems, either that or the spring is to strong and puts too much pressure on the lo...

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3. 20S does not lock onto its base

I will not be waiting two weeks, I have submitted an RMA but in the meantime I do not want to be without the unit as I listen to my IPod over the bluetooth, I resorted to a temporary fix of using c...

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3. 20S does not lock onto its base

Well I resorted to taking the backing plate apart, the locking tab is broken inside, it is snapped (plastic which explains it) right across the part were the release pin pushes on the tab. Cheap cr...

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3. 20S does not lock onto its base

I just opened a ticket as well, I have also contacted my dealer to see if they will replace it from another set, this is poor quality control IMO and for a high priced product is inexcusable. I wil...

1. Community
2. Tips & Troubleshooting
3. 20S does not lock onto its base

Same here, pretty poor for a set that costs as much as it does, I am going to call the place I purchased it at and get a replacement.