Sena Support

1. Community
2. Tips & Troubleshooting
3. Sena20S Evo - problem with USB in Device Manager

Hi Mariusz. Please use the "Submit a Request" link at the top to contact our Customers Service department since you are having this issue with your 20S EVO. Thanks.

1. Community
2. Tips & Troubleshooting
3. Sena Device Manager only recognizes one of my 10S dual pack

Hi Chris. Please use the "Submit a Request" link at the top to contact our Customers Service department since you are having this issue with updating the firmware on your 10S. Thanks.

1. Community
2. General Discussion
3. 20S + Android Phone + Freewire

So that we can notify our developers of this issue, can you please be more specific on what you mean by "losing the FreeWire". What bike are you using? If it is a Harley-Davidson, is it equipped wi...

1. Community
2. Feature Requests and Suggestions
3. Why does the 10c take SO long to charge?

The 10C has a large battery inside of it to allow the device to operate for 17 continuous hours. As such the amount of time to completely charge the headset is greater than any of our other product...

1. Community
2. Feature Requests and Suggestions
3. Sena APP and SMH10R

It is not possible to upgrade the SMH10R to work with the app as it does not have the hardware components necessary to be compatible with the Sena Smartphone App. In addition, here is the differenc...

1. Community
2. Tips & Troubleshooting
3. Sena 10C Pro cannot use Video Tagging mode

@Csulyma The videos are saved in a separate folder when you use the Video Tagging feature on the 10C Pro so that you don't have to search through hours of video. Secondly, you change the microphone...

1. Community
2. Tips & Troubleshooting
3. Sena 10C Pro cannot use Video Tagging mode

@Nick You are performing the correct operation to use the Video Tagging feature. Holding down the Camera Button for 3 seconds while recording video in Loop Recording Mode should not turn the camera...

1. Community
2. Tips & Troubleshooting
3. 10R can't update

With the 10R, make sure that the battery is connected to the headset. Secondly, on the device recognition screen, with the 10R powered off, hold down the Minus (-) Button for 5 seconds then press t...

1. Community
2. General Discussion
3. When will Sena update to work with IOS 13?

Hi everyone. A firmware update for all of our Bluetooth 4.1 products are currently available which improves the support the iOS 13 version of our smartphone apps. Please update your headset through...

1. Community
2. Tips & Troubleshooting
3. Sena 10C Pro cannot use Video Tagging mode

In order for the Video Tagging feature on the 10C Pro to work properly, the camera has to be in Looping mode. When you start capturing video and activate the Video Tagging feature, up to 3 minutes ...