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Please make sure that the firmware on the 20S is using the latest version which is v1.6.2. Then perform a Factory Reset on the 20S (refer to the online User's Guide for instructions). After the Fac...
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I'm glad to hear that you have found an alternative Sena product to the 10U since that product didn't fit your specific needs.
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Needs to be able to charge while using it. (Prio 1) Unfortunately due to safety concerns you cannot charge the 10U while it is powered on. Once you plug it in to charge the headset while powered ...
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We apologize for the lack of a response on our end. However, based on customer feedback for feature requests and audio issues when recording video, we have been working on improving the 10C and hav...
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We have a new product for industrial applications that will be available soon that will fit your needs. This product is called the Tufftalk (http://www.sena.com/product/tufftalk/). It is a Bluetoot...
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We will provide your feature request to our developers so that you will be able to adjust the sensitivity of the microphone on the 10U through a possible firmware update in the future.
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Unfortunately that is not possible as the hardware is not designed for that kind of functionality. The Sena Smartphone App was developed after those products were released so all products since the...
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Using 3 20S headsets which are all using the v1.6.1 firmware, I am to have all 3 headsets talk to each other over the intercom while listening to music at the same time. Here is the set up that I t...
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The 10S is not able to record the intercom as it doesn't have any kind of audio recording capability. If the 10S was paired to the Sena Prism then you can record the intercom onto a microSD card. I...
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The Intercom Overlay Sensitivity Level determines the sensitivity of the microphone and how loud you need to be in order for the headset to recognize your voice and cause the music to drop in the b...