Melissa Hussel

1. Community
2. Tips & Troubleshooting
3. Cold temp shutting off

If your unit is under warranty, they should repair/replace it. See above comments for time frames. Mine has worked fine since they sent it back. 

1. Community
2. Tips & Troubleshooting
3. Cold temp shutting off

It seems it took about a week from submitting the ticket to get the replacement units. They were new, you send the bad one(s) back. Shipped from California if I recall correctly. It took several da...

1. Community
2. Tips & Troubleshooting
3. Cold temp shutting off

Arek: open a trouble ticket. They say it's a "bad battery" and will replace it. 

1. Community
2. Tips & Troubleshooting
3. Cold temp shutting off

Both of our 20s had this issue. We finally got them replaced. The new ones seem fine. We rode with both this morning in 34F degree temps and had no problems whatsoever. My old one would shut off be...

1. Community
2. Tips & Troubleshooting
3. Cold temp shutting off

My husband's and my 20s are exhibiting the same problem this week, but the temperature here is closer to 0C (like 32 or 33F). I'm guessing the batteries are freezing. Sometimes we're able to turn t...