Voice volume and beeps too quiet - can it be adjusted? SMH10

James Boswell

June 16, 2017 10:27

I've seen lots of posts about the painful beep issue with SMH10, but for me the issue is the other way round. The beeps and the woman's voice are way too quiet from when I turn the system on, even with volume on full.

After "phone connected" is quietly spoken to me, I press play on my phone and the music is nice and loud (my phone's bluetooth volume is also high).

Is there a way to adjust the volume of the voice and beeps built into the headset unit?

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  Kimberly Bush

  July 12, 2017 15:41

  We are having this same issue with our 20s. Anyone have a resolution?

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  James Boswell

  July 12, 2017 15:59

  I got this response from Sena support (who are excellent by the way, you should definitely contact them first).

  This worked perfectly for me.

  Please try to do a faulty reset to refresh the device since you mentioned that it happened after pairing it with your phone. Please see steps below. 
  
  1. Power ON your SENA device. 
  2. Look for a small pin-hole 
  3. Using a paper clip, lightly press the reset button for a second.
  4. Your device should power OFF.
  
  Then turn you device back ON and see if it makes any difference on the volume. If this will not work, please proceed on factory reset. 
  
  1. Power ON your SENA device. 
  2. Press and hold the Phone Button for 12 seconds till you will hear "Factory Reset" 
  3. Press the Jog Dial to confirm reset.
  4. Your device should power OFF. 
  
  Power ON your device again. You may need to pair your device with your phone again since Factory Reset will remove all pairing details. 

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  Kimberly Bush

  July 12, 2017 17:29

  Thanks James! I did put a ticket in but haven't heard back from them yet. We leave early tomorrow for a trip and we really wanted this resolved. We will give this a try! I appreciate your help!

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