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SMH5 firmware problem?

Cknowles

May 31, 2013 00:34

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I just purchased the SMH5 dual pack. Both units look identical and are labeled SMH5 on the back...

However when I plug the USB cable in to my PC one shows up as an SMH5 and the second one shows up as a SMH10!

My iPhone recognizes them the same way when I attempt bluetooth pairing, as well the firmware updater believes one is a SMH10 as well

and refuses to put SMH5 firmware onto it.

The only thing I can think of is that the internals of the second unit are really a SMH10 or somehow the wrong firmware got installed at the factory.

They both are paired and work fine together, the SMH5 is at firmware version 1.2.2 as it was the first one I tried.

The second one is on SMH10 firmware 1.1

 

Anyone else heard of this? Or have suggestions?

Thanks

Chris

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3 comments

• 0
  
  Tfka January 26, 2014 13:51

  Same problem with my smh5 (not dual)

  Solution pleaaaaaaaase

• 0
  
  Cknowles January 28, 2014 13:01

  I had contacted SENA about it and received 2 separate responses. One that I could send my unit back for Warranty replacement, and the other was to just continue using it with the SMH10 firmware.

  I elected to keep it and use the SMH10 firmware. It seems to work just fine, and both units can communicate with each other and  I'm happy with the performance

• 0
  
  jeff chasick March 18, 2014 11:21

  I am having a problem doing the firmware 5 ugrade to my SMH10B

  I am using Mac OS X mavericks

   

  I cannot get the head into the flashing purple light mode so the Sena firmware upgrader cannot recognize tje devicve

   

  any tips for getting the unit into the putple flash mode?