BT Manager (Mac): Cannot connect to server

Christian Fessel

February 23, 2013 13:29

Device Manager 1.7.1
Sena SMH10R v4.2
MacOS 10.8.2 

Hi,

I am running the device Manager and it works fine - except at the firmware tap it says "Cannot connect to server".
So, I can't load new Firmware (if there is one), nor could I restore the current one (if I ever had to).
Firmware restore says "NO backup firmware". Correct, but where should I get it from ?
On the Software page, the 10R isn't even mentioned ...

Greetings,
Chris 

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  Pablo Motta

  February 26, 2013 17:31

  Hi Chris,

  This means that your SMH10R has the latest version of firmware. When a new version of the firmware is made available this message will change.

  I hope this answers your questions.

  Dean

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  Christian Fessel

  March 05, 2013 14:58

  Ah, OK.

  Still, I think the current firmware should be made available through the BT manager (what, if I need to reinstall it? These things do happen).

  Thanks for the swift reply, though.

  Chris

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  Dgolden

  August 05, 2013 21:55

  I cannot connect to server and device manager says I do not have firmware on sm-10. 

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  Pablo Motta

  August 05, 2013 22:21

  Hi Dgolden,

  This could have been a result of an earlier attempt to update the firmware and failed. Does the device manager recognize the SM10? Have you tried to reset the device (through the pinhole in the back)? 

  My feeling is that the device manager does not recognize your device to know which firmware to serve. 

  We can try to send you a copy of the firmware image for v1.1.

  Dean

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  jeff chasick

  March 18, 2014 11:56

  I am trying on Mac OS X Mavericks and cannot get it to work

   

  if I hold the phone/jog dial, I cannot get the light to flash purple

   

  if I hold only the phone btn, I can get it to flash purple

   

  but the latest SENA SMH10 Manager does not recogniZe the device (SMH10B)

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