Sena 10c not recording and gets stuck in 'off' mode

I purchased a Sena 10c today and have had serious issues with the device. I originally got it to work, but upon my second attempt to use the device, I could enter camera mode, but never start recording or take a still. Upon turning the device off, I could not power it back on without first resetting via the pin-hole button. Things I verified:

1-the device is fully charged

2-the memory (SD) cards are formatted correct (tried FAT, NTFS, and OSX)

3-the firmware is 'up to date.' I use this term lightly as the firmware is at 1.0 without a newer version anywhere

Anyone have some advice before I return this thing for good?


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