SOLVED: 10C cannot update firmware using SD card larger than 32GB

Comments

5 comments

  • Christopher Small
    Christopher Small

    Hello,

    I have a 128gb sd card and tried this, it did not work  I tried several partiioning options, the first was to make the first partition 32gb, that did not work, I then tried making it less, that did not work, then I thought maybe all partitions needed to be less than 32 gb, so I made 5, that did not work.  I have a 32gb card coming in the mail, hopefully I can get it to work then.  Thanks

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  • Jon Perry
    Jon Perry

    I was struggling with Sandisk 64GB, so I bought a 32GB Sandisk, which made no difference. As a last ditch attempt I borrowed a 2GB unbranded SD card from a friend and it upgraded perfectly on my Mac first time :-). So I now have large capacity good quality cards for photos / videos and an old crappy small card for firmware updates.

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  • Christopher Small
    Christopher Small
    OK, here are my lesson learned. I was able to upgrade the firmware after discussing it with the helpdesk. This might save you
    1. Try the hard reset. That is done by holding down the phone button for 15 seconds, I believe while the unit off
    2. Try the soft reset which is putting the pin in the small hole in the back of the unit for 1 to 2 seconds
    3. Plug the cable directly into your computer versus through a USB hub
    4. Try uninstalling and reinstalling the firmware manager
    I'm not sure which actions he gave me a successful update but one of them!
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  • Carl Rothman
    Carl Rothman

    It's definitely the SD card size. Must be a bug in the latest firmware manager software.

    I was unsuccessful getting it to update using an empty 32GB card, I put in an 8GB card from my Raspberry Pi that was half full of operating system files from the Pi, and the update worked with no problem.

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  • Keith Irving
    Keith Irving

    I have struggled for ages to get my 10C Pro firmware updated.  The problem would seem to be my computer is too up to date.  I have both USB 2.0 and 3.0 and, despite numerous internet claims that the Sena Bluetooth manager will only work on USB 2.0, it seems that it is even more picky than that.  I used an old computer with old USB 2.0 ports and it worked first time perfectly.  With my new machine it refused to work throwing up error messages that didnt really make sense "Not the recognised device", "Unable to get status [1][0]" and so on.  Even the Sena support technicians werent any help.  I got lots of suggestions, but no real help.  My advise to anyone strugling with a firmware upgrade to a Sena 10C Pro using the Sena Bluteooth manager is to try to get an older version of the USB 2.0 ports.  Then complain bitterly to Sena that they should do a bit more software testing, because quite obviously, they are not interested in correcting this problem.  If it leads to lost sales in the future, and I am seriously thinking of alternatives, then maybe they'll do something!

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