I opened my 20S dual set and one unit already has a cracked housing. From the photo, you can see that the housing is not holding and the gap can be easily seen.
Inside, I can see that the mounting point is already cracked - probably from over tightening of the mounting screws at assembly.
A few of my friends who also bought the 20S has similar cracked housing at the same points.
call them and get an RMA. They are very quick in sending out a replacement. Had mine replaced due to another problem and the new one came the next day.
Similar thing happened to me after a month's worth of usage. The front screw housing broke apart and the screw fell out. See attached photos.
Same thing as my original, out of the box like that. Cautious with the replacement now as I know how fragile it is.
Please contact our Technical Support department and request an RMA to replace these headsets under our warranty service. You can submit a Help Desk request here Submit a ticket to Sena, send them an email at support@sena.com or call them at 1-866-300-1235 or (408) 300-9797.
I'd just like to add to the mix that from the original dual pack I purchased until now I have been through 6 head units - 3 of which have had the cracked housing issue.
