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Problem with repeatedly phone pairing

Liam

April 17, 2016 04:35

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Recently my 20S has developed a new problem. 

When I turn my phone and the 20S on they pair correctly, but after about 30 seconds they loose pairing and the Sena 20 says "phone pairing" continuously but doesn't pair up again unless I switch the 20S off and then on again ....and then 30 seconds later looses the pairing again. My Sony Xperia phone pairs and works correctly with all of my other blue tooth devices. 

I have done a factory reset on the 20S but it still does the same thing. I then upgraded it back to 1.6 firmware and still the same issue. 

I can't even use the 20S to listen to the radio now because the radio keeps on getting interrupted every few seconds by the audible "phone pairing" message. 

What a frustrating piece of junk this has been. I had the SMH10 before and it was brilliant. My first 20S was already replaced due to the first one having very poor radio reception (This one has good reception) but because of this new problem the replacement is now unusable.

Any suggestions anyone or should I just stick it in the bin?

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3 comments

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  Sena April 19, 2016 20:52

  Please contact our Technical Support department as they will be able to help you with warranty service on your 20S.

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  Liam April 19, 2016 21:32

  Thank you I sent them an email  a few day back and look forward to hearing back from them.

   

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  Liam July 28, 2016 20:54

  I just got my 2nd replacement unit (so I am now on my third unit). The first unit had numerous problems including voice commands not working and radio dropping to complete static even when very close to the radio transmitting aerial.

  On the second unit the radio worked reasonably well (although no where near as good as reception as a good car radio or traditional portable transistor radio. However iit also developed a fault that rendered it useless. It would not stayeed paired with my phone for more than a few minutes and the ambient feature stopped working and the voice speed dial feature never worked.

  I suspected the failure of the  two units was probably caused in both cases by being caught in a light rain shower. Neither worked properly afterwards. The first two times my unit was replaced was under warranty but I fear next time my warranty will have expired. On the first occasion Sena paid the freight both ways. On the second unit Sena asked me to pay the freight to return the faulty one and also supply the replacement but after months of pointing out their warranty service was promoted as free of charge, they finally agreed to pay the freight one way.

  With the new (third) unit the phone pairing and ambient feature are working (Yay!) but the voice speed dialing is still not working properly and will only ever call 'speed dial 2' no matter what speed dial number I ask for as was also the case with the previous two. I think the voice command functions slightly better on this one than the last two as the other speed dial features work OK if I mimic a John Wayne accent and shout fairly loudly.

  I hope this one doesn't develop more faults that render it unusable. Fingers crossed and hoping.