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30K, iPhone 8 with SM10 no audio.

D Cook

May 12, 2018 03:33

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Hey Guys

Currently I have a TPX radar with their speaker setup in my helmet but decided to upgrade so I bought a 30k and a SM10, so far its not going well as though I know others with a sena's and sm10 set up it seems my combo of the 30k, SM10 connected to my radar and an iPhone 8+ doesn't work as expected. 

I can pair the 30k to my iPhone and everything works perfectly, I can then pair the SM10 as a second phone and I get the radar alerts and the headset connects to the phone but I lose music, so far from what I can tell they are both trying to use A2DP so no music or no alerts but I obviously wrongly thought the SM10 would alway it to connect over HFP etc. Not ideal so far, I've also tried setting it up as a GPS and still no luck. I've rest the units a number of times and tried pairing in different order and to different modes but zero luck. 

Seems like some of the other guys have their SM10 paired to their phone and prioritise the devices that way but the SM10 wan't pair to the iPhone 8 so that doesn't help me much.

Have I bought the wrong unit? Do I need a the SR10 to get it to connect the radar over HFP, I thought the SM10 did this but maybe SENA marketing is either just vague/rubbish, but I want music otherwise upgrading was a total waste of time and I might as well dump the whole lot, I really don't want to buy an SR10 just to test if it will work so hoping someone else can confirm one way or the other.

 

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5 comments

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  D Cook May 13, 2018 10:07

  So doing more reading it sounds like I need either and SR10 which is a pain or potentially I should have bought a 20S or 20S EVO with a dual a2dp support. Hopefully someone can confirm but does seem like Sena's info is pretty rubbish if its this hard to work out what works. 

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  Eaton Blumenstein May 16, 2018 13:37

  At the moment, I think that is the case, I have the same issue when I talk to a 20S on my 30S, I can't listen to music or use my GPS.   I'd like to do BT from 30K to 30K, but then again , I cant listen to the radio. 

  None of this makes seance, cause I can listen to my phone and separate GPS, so that is 2 channels of BT. 

  I'm a little frustrated at the 30K, I really think they screwed the pooch with it. 

  They did promise they were looking into a firmware update that could somehow fix this, but I do not have hope in Sena's dev team. 

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  D Cook May 17, 2018 07:20

  My frustration levels with the support so far is getting pretty high, I'm pretty sure I would get a answer from a chicken easier :)

   

  I've so far we have confirmed unless I plug the phone in I can't do what I want, thats fine but the solutions I've suggested have been meet with a number of answers on priority order and not being able to change those. 
  I have replied a number of times stating I do actually understand the priority order but asking for them to confirm if 2 potential options would work, both require me to buy another device so I want to be sure I'm doing the right things before I do.

  Hopefully one of you will actually have experience with those option and might give me a straight answer, all I can think is they are no willing to give me a Yes or No incase they get something wrong.

  Option A

  My 30k headset paired to my phone, then an SR10 paired to the headset as either multipoint/media/GPS pairing, if I'm playing music on the 30k from my phone and a signal is broadcasted from the SR10 will that interrupt the music and then after that signal finishes the music will resume?
  This option the select multipoint/media/GPS is higher priority than the music from the phone so in theory would interrupt and then the music will resume.

  Option B

  Buy a 20S EVO which has two dual bluetooth chips, in this case I can pair my phone to the 20S EVO and then the SM10 also to the 20S EVO as it does support dual mode, if these 2 bluetooth devices are paired to the 20S EVO then according to the priority list a signal from the SM10 that is paired in multipoint/media/GPS will have a higher priority than the music from the phone and should interrupt the music and then when that signal stops the music should resume.

  I have edited out the conversation I had about going in circles etc but if they can't give me an answer beyond "priority order lists" I may post it up so you can enjoy some of the most difficult support I've even fought my way through.

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  Eaton Blumenstein May 17, 2018 13:27

  I think your best bet is get a 20S, or get rid of them entirely and go with another brand.  The only thing that the 30K seems to have is the Mesh, if you have 20's and 10's, I would just stick with a 20, cause the 30K is a step down. 

   

  thats all I can help you, I can't answer A, cause I do not know..  good luck dude. 

   

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  Phil Parker May 22, 2018 03:29

  Who cares if the 30k supports Mesh Networking if you loose so much functionality. The 30K is one step forward and 3 steps backwards compared to the 20S.