Two 20S headsets, one can connect to the other, but not the other way around

My roommate and I each have a 20S. We've paired the devices, and she can connect to me by pressing once on the jog dial, but I cannot connect to her doing the same (I hear the "intercom failed" message after doing so). This has been consistent for several months and across firmware versions (we're at the latest version now) — if we get disconnected due to distance, she has to be the one to press the jog dial to reconnect. Any ideas?

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