30k no mesh connection??

mike bazan

January 30, 2019 02:19 Edited

I have a new 30K dual pack and cannot connect the two units with mesh. If both units are in public mode with flashing green LED they don't "see" each other and so don't connect. If I try to create a private mode mesh the prompt will say "mesh created private mode" but there is no invitation on the other unit to connect and so it doesn't. If I double click the 2nd unit to join a mesh it will eventually say that mesh not found. It's the same whichever unit I use to create the mesh.
I can connect them via Bluetooth so if there is a BT connection I can still talk with the other unit when both units are in mesh mode with green flashing LEDS. If the BT connection is not there then can't communicate.

Firmware in V2. I have also done a factory reset.

I don't think I'm doing anything wrong and I don't have a 3rd 30k to test if one of my units is not working. Very frustrating.

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  Robert Lee

  May 07, 2019 01:45

  So Mike no responses! I have the same issue. For some reason it only seems to connect while I'm using the app on my phone. Just did the V2.1 update and made it worse.  I'm getting very tired with the problems of just about every Sena unit I've owned. For the amount of money these things cost there shouldn't be any issues. Hope you got yours resolved

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  mike bazan

  May 07, 2019 03:05

  I ended up sending both head units back to Sena and they found one of them was faulty which they replaced. It's all working as it should now. They paid for postage to & from so I wasn't out of pocket.

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  Tom Post

  May 10, 2019 16:32

  My 30k unit will not pair to my Honda Goldwing Freewire unit. I have tried to follow the "so-called" easy instructions and continue to hear "pairing not complete, try again later".

   

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  Sena Marketing

  May 10, 2019 21:23

  Hi Tom. That voice prompt doesn't exist on the 30K. With that said, hold down the Phone Button on the 30K for 5 seconds until the LED is flashing red and blue rapidly. Next, hold down the Pairing Button on the FreeWire for 5 seconds until the LEDs are flashing red and blue rapidly. Wait for the LEDs on both devices to stop flashing and you hear "Your headset is paired" on the 30K.

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