90% Firmware Update Hang/Freeze FIX

Comments

15 comments

  • peter hudson
    peter hudson

    My SMH10 stuck at 90% using windows 10, usb 2.0 and running as admin. Now it fails to power on at all.  Sena support chat said I should buy a new one since my unit is out of the warranty period.  I have a request in support but it has been a week with no response. 

    Peter Hudson

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  • Mike Fields
    Mike Fields

    Peter, sorry to hear. Perhaps try a hard reset first. I had unplugged, uninstalled the program completely, reinstalled, then plugged into a 2.0 port and it prompted like a first time connection... worked the first try, despite a dozen fails prior using the 3.0 port. Good luck brother. 

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  • Roland Tobiasz
    Roland Tobiasz

    I signed up just to be able to thank you for the advice. It worked for me. Windows 10. Sena SMH10.

    As per being angry with Sena. Yes, I am angry with Sena.

    First I learn that I need to disable driver signatures during startup on my Windows for the device manager to work and now I get a heart attack when my Sena is stuck on 90% and then, as it seems bricked. In all a waste of many hours and frustration.

    Sena, You rock as a intercom developer and you suck at developing software to easily upgrade firmware. Just look around on the web, how many people are angry with you.

    BTW, I had to downgrade to 5.01 because the latest 5.12 software was just mercilessly draining my battery. At most my Sena would die after 1 hour.

    1
  • Mike Fields
    Mike Fields

    Nice! Glad I helped at least one. The yellow screen is like out of the 90s. Good tip on the battery usage. Is there a way to replace the battery?

    I agree, for the price of these things... we need some better support to make them work!

    1
  • Roland Tobiasz
    Roland Tobiasz
    I think that you helped more than just one! I just tested the battery yesterday after downgrading and it lasted just under 2 hours. Better than before but still not good. I ordered on Amazon the following battery and it should arrive on Monday. 
     
     
    I'll let you know if it helped or not once, I replace it. The SMH10 battery replacement seems to be fairly simple based on YouTube videos.
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  • Alberto Ottaviani
    Alberto Ottaviani

    Are you kidding me!!!!! I need to downgrade to a 2.0 to do the update WTF!!! I already had to re-install the drivers, then deactivate the digital signature request, now I have to revert to a usb 2.0. Best of all after the update hung at 90% (more than 30min) the device won’t turn on anymore. So no finishing the update and the device is disabled.

    F.U and F Sena I’m buying a cardo and tell anyone who will listen about this shit

    -1
  • Bob Moschetti
    Bob Moschetti

    Mike... You just cured my migraine!! This was kicking my @$$ until I found your post. I found a laptop laying around with a 2.0 USB port and BAM.... worked on first attempt!

    One exception, I got the yellow box at 55% on both of my Sena devices.

    I owe you a beer!

    And you are right... I am moving to a Cardio Mesh soon.

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  • Mike Fields
    Mike Fields

    You bet Bob, glad I could help. VERY happy with the Cardo, but until then - enjoy.

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  • Alberto Ottaviani
    Alberto Ottaviani

    I apologize Mike, I wrote that comment in anger, after 3 hours of frustrating attempts. I understand you were just trying to help. Sorry

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  • Mike Fields
    Mike Fields

    All good buddy, we were all there. Enjoy your Cardo, I sure like mine.

    Domio is a SCAM. DO NOT go that route.

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  • BD
    BD

    Just had this problem with one of my 2 SC2s. Firmware update v1.1 hangs on 21%. The first one worked fine on USB3, very weird. But now I get a fail, something is broken on the firmware I am afraid. How do I fix this? 

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  • Stephen Zwicker
    Stephen Zwicker

    What the hack is that? I installed the Device Manager and it bothers me to update the firmware version of my brand new 50r on each and every startup of the sw.
    Then I was brave enough to start the firmware update onto v2.1.1 and it screwed up at 90% via USB3 port on my Windows x64 machine.
    How can it be that such a product that's announced as "the game changer" screws up with a crummy sw update?!? And there are tons of other cases out there spending ages to try to recover their devices...

    Luckily Mike came up with the solution which I followed:
    - execute the Device Manager sw with admin privileges 
    - Use USB2 port and USB2 cable (hoping you've still one :)
    --> Update accomplished (although I never saw anything like the yellow pop up)

    Thanks Mike for that great hint - CHEERS

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  • BD
    BD

    Still does not work for my 2 SC2's, no matter what I do :(

    I am very upset with Senna and Schuberth!

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  • Daniel Rogers
    Daniel Rogers

    I just want to say that 5 years later your advice about sticking with USB 2.0 got me unstuck on trying this out. If anyone else is reading this, and is using a more modern computer, if you have older hardware laying around try that. I was using a 2023 macbook and it repeatedly would hang at 90% updated, so I grabbed an older macbook (2015ish) and ran the firmware upgrade for 2 headsets with no further issues.  I do wish Sena would put that in a guide somewhere to keep us from banging our heads against the wall for hours!

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  • BD
    BD

    Still does not work on any old usb2 for me 😵‍💫🤬

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