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sena 10c pro camera app *not working*

I just received my sena 10c pro and it works great all around. Bluetooth connection to phone is no problem. When I try to use the camera app to view my camera and use the other features it doesn't connect. ive tried the suggestion about uninstall the app reset Bluetooth re-download etc etc.

 

it says

go to setting wifi on your phone and select 10c pro

enter password ( ive never been asked for a password even connection Bluetooth for phone)

once connected, return to the sena camera app.

 

i cant get this app to connect to view my camera and share/view videos

 

please can anyone help with a solution.

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