SMH5 firmware upgrade - Failed to recognize device. Cannot open USB

Comments

16 comments

  • Rob Williams
    Rob Williams

    Support tells me to go here to find a solution.  S10

    1
  • Lillia Shanks
    Lillia Shanks

    Sena App on IOS13 does not have any fields to make adjustments to the 30K headset and it does not show the firmware my headset is running.  Sena customer service is all but non existent. Why can’t I simply get someone to call me back or at least talk to me about it when I have them on the phone. I’ve heard we’ll have someone call you back 3 times now in over a week. This is horrible! Download: Run 3 online.

    0
  • Camilla Kleindienst
    Camilla Kleindienst

    I'm having the same problem! It is terrible.

    0
  • Peter Imrich
    Peter Imrich

    same issue over here

    0
  • Craig Fries
    Craig Fries

    same issue here

    0
  • Patrick Moon
    Patrick Moon

     I am also having the same problem.  I have used Mac OS Catilina (10.15.4) and Windows 10 with all updates.  I even have an old windows 7 laptop that won't do it either.  I have disabled the driver signing in Win 10 and that did not help. 

     

    0
  • Peter Imrich
    Peter Imrich

    So, in my case the issue was simple. I was using micro usb cable provided with headset of other manufacturer meant only for charging. When using proper data cable micro usb, the upgrade process went ok

    0
  • Jay Brodie
    Jay Brodie

    For making such great headsets, your software is garbage.
    Who keeps SPECIFIC cable for specific devices.  I have gone through about 10 different cables I have and NONE of them are getting me past the device recognition section.  

    JUST GARBAGE!
    I guess I can't upgrade the firmware on my device.  What a waste.

    0
  • Jay Brodie
    Jay Brodie

    HA!  I even found the cable in the original box and guess what, IT STILL DOESN'T WORK!

    FIX YOUR SHIT

    0
  • Sascha Holm
    Sascha Holm

    Same here!
    I have a 50R and it saying "Cannot open USB". Already tried with disabled driver signature check as proposed here:

    https://www.spyderlovers.com/forums/showthread.php?113545-Fixing-Sena-Device-Manager-Useful-Information

    No idea, anymore?!

    0
  • Viet Lon
    Viet Lon

    Can you check the SMH5 upgrade process to see if there is anything unusual? I have also upgraded it and everything works quite smooth and stable,wordle website, no abnormalities are seen.

    0
  • Rob Williams
    Rob Williams

    Is Best AI responding to James post from 4 years ago?

    0
  • Jay Brodie
    Jay Brodie

    It would appear to be the case.  AI is going to drag all the old posts out from the gutters I am afraid.

    0
  • Reclame Postvak
    Reclame Postvak

    Solution: I have found out that you need to connect the SENA to an old computer/laptop. 

    This somehow has something to do with the compatibility between the computer and the SENA device. 

    I have updated the SENA SMH5 to v.2.2.3 (date: 4th of April 2024) using the ''Sena Bluetooth Device Manager'' software on an old laptop (DELL Latitude E6410, with operation system: Windows 10 Pro).

    All my newer computers / laptops gave the problems as described. 

    Hopefully this also works for you.

    0
  • Benjamín Muñoz N.
    Benjamín Muñoz N.

    Hola, mi solución fue conectar el dispositivo con un adaptador de tipo c (pc) a tipo micro usb (sena) y mi dispositivo fue reconocido,

    espero esta información les pueda ayudar,

    saludos

    0
  • Best AI
    Best AI

    Hey James, sounds frustrating! It seems like the firmware upgrade is causing trouble with recognizing your device. It's tough when the drivers aren't cooperating. Hopefully, Sena support can step in and sort this out for you soon. Best AI Tools Directory 

    -1

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