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30k firmware update, device manager won't recognise unit

Ric Atkinson

May 02, 2020 14:44

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I know there have been a lot of others who have posted on this issue but I have no choice but to make another.

I'm running MacOS Catalina 10.15.3 and trying to update the firmware on my 30k from 2.3.1 to 3.0.1.

Device manager will not recognise the device, 'Cannot open USB [1][N]'.

I've tried every cable I have including the one that came with the 30K and I've tried all the other fixes from the many different posts around the net by others with the same issue.

This is endlessly frustrating, I'm not a computer scientist so I don't have the means to investigate it myself and I'm frankly fed up with Sena for not sorting an issue that seems to have been around for years.

Does anyone have a silver bullet before I dump my 30k in the bin?!?

 

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15 comments

• 0
  
  Roger Hamilton May 03, 2020 13:12

  You are not alone my friend. I'd be embarrassed to work for a company like Sena. I can't even send a ticket in to find out how to get one of ours replaced as I don't have the box so can't put the code on it, therefore can't submit the form.

  This is what happens when software people get involved in the customer experience. They just don't get it. So I'm just going to keep spreading the word so others don't make the same mistake we have. 

• 0
  
  Camilla Kleindienst May 03, 2020 17:56

  I have no other words except  - TERRIBLE

• 0
  
  Patrick Moon May 19, 2020 09:22

  I have the same issue.  Mac OS and 30k and WIN 10 and Win 7.  Nothing works

• 0
  
  Markus Rüdiger June 05, 2020 14:56

  Any news on that topic, got same issues here. 

• 0
  
  Huisman Danny June 06, 2020 08:46

  I have exactly the same problem. Using Catalina latest version. I tried the whole morning. Changing cable, original cable, USB-Adapter, different connections, Reset, set back to factory settings. No reaction.

  Hmm, even after one month. No reaction from SENA. How the hell are they support customers. Many companies would not survive such behavior... .

  It's the first time I bought a SENA System. Before BMW and others. Never had any troubles like this.

  One unsatisfied customer will tell to many others.... its like a snowball effect. Could you afford this SENA?

  So please help and give answers to your customers who finance your salaries. Thank you!

• 0
  
  Hans Jud June 06, 2020 14:29

  I have the same problem. Win10 Pro 64. Please help !!!

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  Ric Atkinson June 06, 2020 16:03

  Hi Guys,  I'm the OP and I solved this but it wasn't cheap.  I bought the wi-fi docking station and once set up it auto updated the unit.  Note however that you CANNOT use an Apple device to set up the docking station; it has to be Andriod (yeah, really).

  SENA have released a dedicated app as a work around to update the 30k (only) to the latest firmware.  I don't know if it works but you should try that before forking out £60 for the docking station.

  Hope you all get sorted.  Also hope SENA sort their lives out and put their customers first but I won't be holding my breath.....

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• 1
  
  Zkungfui August 27, 2020 06:05

  Same here

• 0
  
  Chris August 27, 2020 11:51

  I did a chat with sena support. They got my 50s to be recognized by device mgr by doing 2 things. 1. Plug into my windows desktop using the backside of desktops usb ports. Don’t use a hub. Use a port that is right off the motherboard I guess was the point. Don’t know what to tell you if you use a laptop. Try another port I guess. 2. In windows 10 you need to turn off the device signature requirement. Google it. I remember go to settings, update, restore, startup, then option 7 which is disable driver signature enforcement. It worked for me. There are several ways that google shows how to get to option 7. P.S. The 50s music quality is fantastic!

• 1
  
  Martin Schempp August 27, 2020 12:21

  Chris, did you check music quality while "Bluetooth Intercom audio Multitasking" is active?
  In my case, I can hear a slight distortion in the middle and high frequencies.

• 0
  
  Chris August 27, 2020 12:42

  No I left that setting in its defualt which is off I believe. I read somewhere that if you turn that on you will loose audio quality. Even with it off, I connect to a zumo 595 and the 2nd 595 connection for garmin smartlink and my iphone 11. The only thing maybe we are missing with multitask turned off is dipping the volume with gps instructions. With it off, the music stops and resumes after the gps instructions. No biggee for me.

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  Hyper Pete September 09, 2020 20:18

  Solution for Windows 10 can be found here:

  https://community.sena.com/hc/en-us/community/posts/115010941326-Windows-10-will-not-allow-unsigned-driver-to-be-installed-

• 0
  
  Koji Lyu August 23, 2021 18:41

  Hey guys, not sure if you solved your problems of Sena Device manager not recognizing your device.  I had similar problems, but solution was rather easy.  one is make sure that you are NOT using cable connecting to the PC without the wifi (cable with rectangular unit).   2.  If your unit is from Harley Davidson, than you must go to Harley Davidson device manager.  https://oem.sena.com/harley-davidson/  go there and download Harley Davidson device manager.  It should be recognize your device.  Good luck.