My wifi router is broadcasting it's name and I can find it on any other "new" device. However, with many attempts I cannot get the wifi adapter to see it although it can see many neighbors' wifi networks. What should I try? Thanks in Advance!
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mark Yeah, whoever Sena subcontracts software development to apparently never learned how to program. Or failed all the classes on how to test stuff :).
FWIW -- and it's been a long time since I had your experience, so my suggestion may be wrong -- I think I solved a similar problem by doing the >>first<< firmware upgrade by attaching the unit to my desktop via a USB cable.
The earliest versions of Sena's software/firmware couldn't make/sustain wifi connections so updates to fix the problem couldn't be applied via wifi. Hence the need to do a direct cable connection.Good luck!!
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Jeffrey Morrison I had similar issues with the USB WiFi. My problem turned out to be that I have 2 Wi-Fi networks in my house, and the USB updater was trying to use the secondary network. It needs to connect the primary network (the one from your internet service provider).
Background: I have a Verizon Fios router that I have to use for my cable television boxes to work. I also have the Google Nest mesh routers to get Wi-Fi coverage around my house. Turns out that the mesh network in fact creates its own sub-net (family of IP addresses) that are different from the Fios router network. This creates what is referred to as the double-NAN problem. If the Sena Wi-Fi adapter connects to the secondary network (the Google in my case) it doesn't see the Domain Name Server (DNS) provided thru the Fios router, which tells it how find the Sena server and/or the Sena server can't reach thru the networks to talk to the Sena update adapter.
If this sounds like your network, the solution is to make sure the Sena adapter connects to the primary wireless/router. The easiest way to do this is to temporarily turn off the secondary network (un- plug the power). Then, configure the Sena adapter to connect to the primary wireless network / router. Verify the Sena adapter is working, and then turn your secondary network back on. From that point forward, the Sena should stay connected to the primary network and keep working.
Hope this helps. Very FRUSTRATING - Sena support had no clues. The only reason I figured it out was because I couldn't figure out why some computers could see my network printer, and others couldn't. When I searched my symptoms, the Google Mesh site pointed tot he double NAN. When then realized it was my older devices (still connected to the Fios router) that couldn't see the printer (on the Google mesh network). It occurred to me that I had put the Sena on the mesh network so it would work from my garage.
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