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Sena 10C Pro - When Connected to Others, No one can hear me?

The device had worked well up till now - no issues. I have just come across a problem. Whilst I can hear the others who are connected to my device, they cannot hear me? I replaced the boom with the microphone, and the problem persists. I checked the harness for any loose wiring and all seems ok. I've sent a message to the Help Desk, and am awaiting a reply. Mine is 1 year old.

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