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Sena 5S crash when hang out a call while listenning music with Samsung s10e

John

October 03, 2020 21:53

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hello,

I just bought a new Sena 5S and discovered that the Sena just crach after I hang out a call while I was previously listening music (tested on samsung galaxy s10e)

Step to reproduce:

1. connect sena 5S to your samsung s10e phone

2. open spotify or deezer and listen music

3  call someone or make someone call you

4 answer the call or hang out

6 ... (as soon as you hang out, the sena play the music for 0.5 second and crash)

7 The sena 5S just crash

 

I test the same scenario with an Iphone, no problem at all. 

We use 3 new sena s5 to make sure it was not a faulty 5S and firmware version is up to date 1.0.3.

If you use the radio instead of music, it does not crash.

 

Nobody report this problem before i'm very suprise.

Just my advice, don't buy SENA 5S if you have a samsung s10 :)

 

 

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28 comments

• 2
  
  Johan October 15, 2020 18:58

  I just read this post and as I have a S10e also, I tested it.

  Shoot indeed the 5S crashes. It completely goes dead! (power down)

  Now I realize what issue I had during a ride, couldn't see it crashing.

  @Sena please fix this!

• 2
  
  Johan October 15, 2020 19:11

  John

  I just had contact via chat with Sena and informed about this post. The guy is going to inform tier2 tech team. 

  I hope this will be fixed with firmware update, else we have a useless 5S.

• 0
  
  John October 15, 2020 20:02

  Okay, let's hope they fix this ! 

• 0
  
  Johan October 15, 2020 21:10

  Yes, as the 5S is kind of useless now.

• 0
  
  Johan October 27, 2020 13:27

  John I got in touch with Sena and they started a RMA proces to replace the 5S. I just asked them what will be different with the replaced unit, as if it is the same, and the same firmware, acoording to me the problem won't be fixed. 

  Did you hear anything from Sena? Or didn't get in touch with them?

• 1
  
  Sena Marketing October 27, 2020 19:10

  Hi everyone,

   

  We are going to have our developers look into this issue and provide a solution as soon as possible. Thanks.

• 1
  
  Johan October 28, 2020 11:01

  Sena Marketing

  Did you get all the information I sent in via the RMA process? Like it happens with several Android (Samsung) phones? 

  This morning I wanted to know what happens with FM radio, well even worse!

  I just tried to see if the problem happens with FM too. Well I tried 5 times and 2 times it went fine. Listening to FM, pick up the call and hang up, brings you back to FM radio.

  But the other 3 times, are even worse then listening to Spotify. When the call comes in, Sena 5S crashes even before you can pick up the phonecall.

  Serious problem with the 5S! 

  Edited by Johan October 28, 2020 11:02
• 0
  
  Alejandro Jaramillo November 02, 2020 02:03

  Hi, I have a xiaomi redmi note 9 pro and I have de same problem, as soon as the call finish the 5S shutdown completely. The other problem is that it doesn't pair automatically 90% of times.

• 0
  
  Johan November 02, 2020 11:16

  Just received a new unit from my seller. It has firmware 1.0 in it. Well too bad, the same problem. Unit crashes when you close the call. 

  Any news Sena? it has been some weeks and it is really easy to reproduce with (I think) all units.

   

• 1
  
  Sena Marketing November 03, 2020 17:21

  Johan We are working with our developers to investigate the cause of this issue and hope to provide a solution soon. 

• 0
  
  Johan November 09, 2020 10:18

  Sena Marketing Any news yet?

  As I am thinking to bring the unit back to the store and buy a Cardo.

• 1
  
  Alejandro Jaramillo November 10, 2020 03:32

  Sena Marketing
  
  We really need an update, 5S is not working properly and users are considering returning the unit and buy another brand. My friends are waiting to buy the 5S but it isn´t working I will have to return them and buy the same they buy.

• 1
  
  Jean-Luc Chollet November 16, 2020 10:15

  Hi, same here in France with 3 diffrent 5S : 5S stop running after hang out a call while listenning music. On Galaxy S9 and S10+ (Android 10). Please Mr SENA SOLVE THIS ASAP! IF NOT, WE WILL BE OBLIGED TO CHANGE OF BRAND...

• 0
  
  Senthiil November 17, 2020 00:57

  Shall I buy Sena 5S or wait for firmware update in it?, I am using Samsung F41 and iPhone 11, will it work in both the models?

   

  Edited by Senthiil November 17, 2020 00:58
• 1
  
  Johan November 17, 2020 08:03

  Senthiil My answer (at the moment) would be NO. It is not a problem with some units, my conclusion is that every unit has this issue. Hopefully it can be fixed with a firmware update. I would wait for that. 

  We hear nothing from Sena, I try to get in contact, but without succes. Not a good sign. I think I will return my unit to the store and already agreed with them to get my money back. And then I will buy a Cardo Freecom (4+).

  A bit sad that after several weeks there is no sign from Sena at all.

• 0
  
  Senthiil November 17, 2020 10:30

  Thank you @Johan, will wait or buy Freecom 4+

  Edited by Senthiil November 17, 2020 10:31
• 0
  
  Johan November 18, 2020 09:53

  Sorry Sena, just sent mine back to the store. No more Sena for me!

• 0
  
  Sena Marketing November 21, 2020 01:16

  Hi everyone. We are still working with our developers to come up with a solution for this problem. To help them determine the cause of problem so that they can replicate it thoroughly, please submit a ticket to our Help Desk here  https://www.sena.com/support/submit-ticket and provide the following information to our support team:

  • Model of your phone
  • Operating system of your phone (iOS or Android)
  • Operating system version number of your phone

   

  If you can also include a video in your ticket submission showing the problem happening on your phone then that will also be helpful.

• 0
  
  Jean-Luc Chollet December 01, 2020 14:21

  Hi,

  Any news?

  I did what Sena asked: submit a ticket with smarphone infos and Android version. (SAMSUNG GALAXY S9 and S10+, both Android 10)

  Just an important detail: issue generaly occurs at the 2nd or 3rd call, rarely at 1st call.

   

   

• 0
  
  Sena Marketing December 01, 2020 16:57

  We are still working with our developers on this issue. Thank you for your patience.

• 0
  
  Jean-Luc Chollet December 01, 2020 17:08

  Thanks. I wish you success.

• 0
  
  John December 01, 2020 20:01

  On my side it's first call no matter what.

• 0
  
  Jean-Luc Chollet December 01, 2020 20:34

  My son (Galaxy S10 + Android 10) rarely 1st call, mainly 2nd. Me (GALAXY S9 Android) : the same.

• 0
  
  Jean-Luc Chollet December 21, 2020 06:22

  Hi,any chance to get firmware update under the Christmas tree?

   

• 1
  
  Sena Marketing December 29, 2020 16:46

  Hi everyone. A firmware update will be released soon to fix this issue. Thanks for your patience.

• 0
  
  John January 03, 2021 17:30

  Hello Sena Marketing

  Creator of the initial post here, I've tested the new firmware 1.0.4 and I can confirm the problem is fixed on my side.

  Happy new year :)

  Edited by John January 03, 2021 17:31
• 0
  
  Jean-Luc Chollet January 05, 2021 20:42

  Good news!

  when will it be released on SENA support website?

• 0
  
  Sena Marketing January 05, 2021 21:52

  The firmware is available to download through the Sena Device Manager but the release notes for the firmware will be available soon.