I have two SRL's in Neotec helmets. When doing a firmware upgrade, one of the helmets is not recognised by the sena device manager. tried factory reset, tried using the pin to hard reset. Still not working, any ideas?
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3 comments
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Michaelcampbell If you are using a Mac, the device manager does not work on Big Sur trust me I am knee deep in emails and they have not a clue.
If you have Catalina give that a go as their support is useless
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Adam Brantz Same here. It didn't work.
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nhonnguyen61 I understand it is not related and I had my SRL replaced twice, now I afraid to update firmware or pair with anything. Thought it was a good idea to trade up with 20S to 50 series and now I have the same problem, does not pair or recognize by any devices and device manager would not recognize it either, tech support told me to pair proper device in proper section and I bet you he has no clues. I am ready to switch to Cardo.
Tony
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