Hi All,
I have four 10U units in helmets, 2 x Arai, 1 x SC1A and 1 x Schuberth C3Pro.
So far the only way I can get music to work in conjunction with the My Triumph Connectivity Module is to revert to v1.3.2 of the firmware, factory reset the helmet and re-pair with the bike.
Volume controls don't seem to work, but the existing Remote can take care of that. No idea why the later firmware (v2.0 and above) break this... but hey ho.
Wow, this is amazing. The details are explained very well. Thank you so much for this one. This is what I need right now. keep posting.
Update.
I have upgraded my helmet to latest firmware (v2.0.2) and Music is no longer audible. The bike shows music is playing and the phone confirms this. There's just no sound from the 10U.
Now maybe you have to have the extended settings in a specific combination, but I can't find any documentation on that.
Ball seems to be in Sena's court to figure this out... They "broke" it.
More Updates....
I just backed the Arai 10U back down to firmware v1.3.2 and hey presto - Music works again.
I follow this. Have the same problem.
How did you restore the firmware? I can only go back to 2.0
Gangstigen You can download any version of the firmware for the 10U here https://www.sena.com/product/10u/downloads and use the "Browse..." button to open the firmware file in the Firmware Update section of the Sena Device Manager. Click on the Update button at the bottom to install that firmware file on the 10U.
Hi All,
I have literally spent days working on this with Sena and doing my own testing (the testing that Sena *should* have done).
I know know the exact problem and solution. As follows:
If you are at v2.0.2 it will work with the Triumph Connectivity if you turn off Audio Multitasking. For some reason thats the culprit.
Best way is to Factory Reset the headset, then pair again with the bike, then connect to a PC/Mac and use their utility to make sure that Audio Multitasking is off.
Works great after that! Many thanks for update in the matter. Even adjusting volume works now. I have not tested phone yet, but assume it works as well.
I went one step further and updated to 2.0.3 since those powering off issues were a little annoying.
I did what you said and disable Audio Multitasking and sure, audio was OK but the volume control no longer works.
I wonder if connecting the bike through "Universal Intercom" will work, haven't tried that yet.
I hope Sena can work out this issue.
So I managed to get my 2.0.3 10U working as advertised by making sure it was paired to the Triumph first, and then pair the iPhone as the second device. I read somewhere that it was the only way to get it to function with the Triumph BT... So I can control volume, skip tracks etc using the bike controls even when using Spotify on the phone.
Took a bit of messing about to work it out...