30K connection fails, even with iOS app

Comments

7 comments

  • Robert Fately
    Robert Fately

    Boy a week later and...crickets.

    Am I the only one suffering from this issue? And nobody at tech support can offer an answer?

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  • Ab6vo
    Ab6vo

    Greetings.  You are not the only one.  I tried to do the same with the 30K and the same result.  My app (iPhone) did see the 30K but nothing after that.  This used to work fine and am disheartened to see that this feature is now useless.  Within the App Store, there are negative comments present that also highlight this problem.

    Also noticed is that my units both act like they are in Mesh mode after power-up because I can always hear my wifes voice without going into Mesh mode.  Since we normally use the 30Ks between the two of us (rider and passenger) I can not verify Mesh functions, but when the blue lights are blinking I should not hear my wife unless the Bluetooth intercom or Mesh is selected (the blinking green status light).  A bit off topic but just thought I'd mention it.

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  • Robert Fately
    Robert Fately

    Well, thank you very much for at least letting me know I am not alone...how annoying is it that we are left out to flap in the wind and the geniuses at Sena cannot deal with this issue?

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  • Vincent RENAUDEAU
    Vincent RENAUDEAU

    Hello,

    I can't connect my app iPhone with Sena 30K. It didn't see the 30K even with the last firmware :-(

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  • Robert Fately
    Robert Fately

    Well Vincent - it's been a year since I initially mentioned this ridiculous issue, and as you can see Sena's crack (or crack addled?) support team has not responded at all.

    My suggestion? Switch to Cardo Packtalk, like I ended up doing. Never again will I waste money on Sena garbage, given the incredibly poor quality of support.

    Best of luck to you, bud.

     

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  • Vincent RENAUDEAU
    Vincent RENAUDEAU

    Hi Robert.
    Sena support answer quickly.
    They say that I have to use the "30K utility app" and yes it works now

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  • Robert Fately
    Robert Fately

    Well, I'm happy to hear they finally got around to you, Vincent - like I said, I never heard anything back but the app that I was complaining about not working IS the 30K Utility app...so I hope you have better luck.

     

    As for me - never again will I go with Sena.

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