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Intercom failed, try again later!!!

I have a Schuberth branded 10UA essentially the same as a Sena 10U

My friend has a Sena 10U, we have paired the devices and use Sena RC4 remote controls.
He can connect to me and we can talk to each other but when ever I try to connect to him all I get is "intercom failed try again later"
All software is up to date, these units worked perfectly until we had to reset one of the intercoms now this is driving me mad.

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