trouble shooting paring sena sc2 with phone

i buy a schuberth C5 with Sena SC2 and having problems paring with cell phone.
I try to do the follow steps:
1. paring like the manual saying following the steps and it says intercom conection but it not apears on my bluetooth;
2. i have a samsung S21 and try to paring with last model Iphone, and the same thing;
3. i update the firmware, and the same thing.
Any help...i am considering to return the intercom 


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