I have purchased 2 Sena 50s systems. One died and was replaced via RMA, thank you I did receive good service once I got to the US based support. The Philippines based support was absolutely terrible. When i was talking to the folks on the US support team, I did ask/complain that the units were very quiet. We ran through several things and nothing ever made it any better. The one thing I really noticed when I spoke with the Techs (US Based Tier 2/3 folks) was they were amazed at my complaint of how quiet these units are. It’s like they had no idea what I was talking about. Anyways I am still having an issue with being able to hear the units. It has never gotten any better even with firmware updates. I recently tried a Cardo Edge and wow what a difference. I was still skeptical though because the Sena 50s is a much better unit right, wrong. A buddy let me borrow his Sena 20 and wow, I now know that the 50s are literally pieces of JUNK. I could hear everything, music, people talking via Bluetooth because it doesn't have mesh. But wow that unit actually was great. I know the folks at Sena know this is a problem, it’s all over the boards and reviews. I am upset I spent so much on a top tier platform that gets outperformed by a base level one. I understand you can't do anything about your competitors, but to be performed by your poor cousin that's pretty bad. I don't know if this letter will accomplish anything but I wish Sena would just acknowledge the issue and make some sort of amends for all the people that have bought one. At the minimum, I will be selling my unit and replacing it with your competitor. I HATE these communicators and the amount of money I spent on a truly flawed product.
3 comments
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Bill Eickmann I have two 50R units and they are pretty good. The sound quality is better and louder than the 20. The mesh intercom is better than blue tooth. I came from a 20 EVO and the 50 is definitely a better device. I ride with a 20 owner regularly so i am very famiIiar with it at the current firmware level. I suspect you have a defective unit or two. I would insist on an exchange or refund.
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Graham Bill maybe the the 50r is a better product. I have moved on to a truly better product the Cardo Edge. Night and day better! But here is the response from Sena, and it took them a month to come up with this. BTW the facebook group is hating the new HK versions as well and are begging for the older ones. Pretty sad if you ask me. Cardo and no regrets or looking back!
Agent #13, Jun 17, 2022, 1:45 PM PDT:
Hi Graham,
I'm sorry for the inconvenience that you're experiencing and I'll take a note on this case to our developer team for the future and hope the issue will be fixed
Thank you,
John
Technical Support Dept.
CHAT is now available, please visit our Support Page: https://www.sena.com/support
Sena Tech Support Dept.
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Alexander +1 the same with 50S
Looking for opportunity to refund my money.