I have purchased 2 Sena 50s systems. One died and was replaced via RMA, thank you I did receive good service once I got to the US based support. The Philippines based support was absolutely terrible. When i was talking to the folks on the US support team, I did ask/complain that the units were very quiet. We ran through several things and nothing ever made it any better. The one thing I really noticed when I spoke with the Techs (US Based Tier 2/3 folks) was they were amazed at my complaint of how quiet these units are. It’s like they had no idea what I was talking about. Anyways I am still having an issue with being able to hear the units. It has never gotten any better even with firmware updates. I recently tried a Cardo Edge and wow what a difference. I was still skeptical though because the Sena 50s is a much better unit right, wrong. A buddy let me borrow his Sena 20 and wow, I now know that the 50s are literally pieces of JUNK. I could hear everything, music, people talking via Bluetooth because it doesn't have mesh. But wow that unit actually was great. I know the folks at Sena know this is a problem, it’s all over the boards and reviews. I am upset I spent so much on a top tier platform that gets outperformed by a base level one. I understand you can't do anything about your competitors, but to be performed by your poor cousin that's pretty bad. I don't know if this letter will accomplish anything but I wish Sena would just acknowledge the issue and make some sort of amends for all the people that have bought one. At the minimum, I will be selling my unit and replacing it with your competitor. I HATE these communicators and the amount of money I spent on a truly flawed product.
My wife and I honestly just use the communicators for conversation and listening to music. We purchased these just for the simple fact that they had better speakers and while we do not appear to have a volume issue as you do we have other issues. Like the fact that no matter what we try we cannot BOTH be listening to our own music off of our phones and be connected to the coms via bluetooth. If we do manage to get this done the darn things are pretty finicky in that the slightest amount of air coming into our helmets activates the intercoms and then we have NO music. We replaced a set of Sena 20s and honestly have not been happy since. Its pretty bad when you get pissed off that you cannot talk or listen to music consistently because the simple air makes the unit malfunction.
Kevin, with latest firmware the audio intercom sensitivity control works on mesh. I run mine at 1 and that takes care of wind noise in my modular helmet. Are you using open face helmets? If so thats a tough one