Alex - Sena Support

Alex - Sena Support

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Activity overview

Latest activity by Alex - Sena Support
  • Alex - Sena Support

    Alex - Sena Support commented,

    Official comment

    You need to check your Siri settings on your iPhone to ensure it is set to work while the phone is locked or face down. After adjusting the settings, test it with your phone unlocked, and make sure...

  • Alex - Sena Support

    Alex - Sena Support commented,

    Official comment

    v1.3.1 is the current latest version for your 50S-01the 50S-10 is the updated spec that has the recent V2.5.1

  • Alex - Sena Support

    Alex - Sena Support commented,

    Official comment

    Hello, Unfortunately, that will not work. The Expand Mesh is a mesh-only device, so you won’t be able to communicate unless you have another mesh device. Alternatively, you can purchase a +Mesh ada...

  • Alex - Sena Support

    Alex - Sena Support commented,

    Official comment

    You cannot pair any more devices.  The maximum number of devices you can pair at any given time is two on devices with a single Bluetooth chip. You have two options:  - You can use your phone as a ...

  • Alex - Sena Support

    Alex - Sena Support commented,

    Official comment

    hello,please use your sena device manager app on your desktop pc / laptop.. some settings are unable to be changed via the sena motorcycle app.

  • Alex - Sena Support

    Alex - Sena Support commented,

    Official comment

    Hello, The microphone cannot be muted, so that’s not an option. One thing to check is the wire routing to ensure it isn’t pinched somewhere in the helmet. However, since you mentioned it worked for...

  • Alex - Sena Support

    Alex - Sena Support commented,

    Official comment

    On both iOS and Android, location services are required to enable Bluetooth and Wi-Fi detection for any Bluetooth or Wi-Fi related tasks performed through the app. it's honestly just poor wording o...

  • Alex - Sena Support

    Alex - Sena Support commented,

    Official comment

    If I understand your question correctly, you're asking whether it's possible to use your existing Bluetooth earphones while simultaneously connecting a Sena Bluetooth microphone to your iPhone.  Un...

  • Alex - Sena Support

    Alex - Sena Support commented,

    Official comment

    Das Telefon und SRL3 sollten sich automatisch wieder miteinander verbinden, es sei denn, der Bluetooth-Chip selbst ist beschädigt.Sie können dies beheben, indem Sie einen Fehler-Reset durchführen, ...

  • Alex - Sena Support

    Alex - Sena Support commented,

    Official comment

    Ian,I've instructed my team to move forward with your ticket, please provide them a serial tag image from inside the helmet and they will know what to do next. Thank you,