RC4 remote not functioning.

I have an RC4 remote and it connects with the headset (10C EVO). When I tap the center button I hear "remote control connected".  But no other buttons work.  I can't forward through music or turn on /off the camera.  The only feedback I get is "remote control connected".   This is my 3rd RC4.  The first one worked flawlessly but the handle broke.  Sena replaced it and it had the same issue I am having now so I sent it in for a replacement but this one has the same issue.  

Does anyone know how to get this functioning (yes I've done a reboot) 

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