Sena 10c Evo

I have tried all ways to get this unit to connect to the Internet both on mine and Parents home nerwork to no avail it simply will not show no matter what i try. Beginning to think the full unit bought from sportsbike UK is a dodgy unit. Resets do not make any difference at all. It connects to Bluetooth for voice but CAMERA just will not pick up. Can this be sent under warranty to be sorted out i purchase it in Oct 2022